Magellan SporTrak User Manual - Page 64

Contacting Magellan - software update

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Contacting Magellan If after using the troubleshooting section, you are still unable to solve your operation problems, please call Magellan's Technical Service at (800) 707-9971. Representatives are available Monday through Friday from 7 AM to 5 PM, PST. Faxes can be sent to Customer Service at (909) 394-7070. If necessary, you can also return your receiver to Magellan for repair. Before returning the receiver you must get a Return Materials Authorization (RMA) from Magellan. To get an RMA, contact a Magellan Technical Service Representative at (800) 707-7845 or you can send an email explaining your reasons to [email protected]. After receiving the RMA number, ship the receiver by Parcel Post or UPS. Include a description of the problem, your name, address, a copy of your sales receipt and print clearly on the outside of the package the RMA number assigned. If your return ship address is different, please indicate. With all correspondence, please state the model of your receiver and if calling, please have your receiver with you. Packages should be sent to: Thales Navigation Magellan Products 960 Overland Court San Dimas, CA 91773 ATTN: Additional information regarding software updates to your SporTrak can be found in the Product Support section of the Magellan web site (www.magellangps.com). Customers outside of the United States should contact the Magellan distributor for your country. A detailed address of each distributor can be found at www.magellangps.com/frames/ frame_stores.htm. Magellan™ is a trademark of Thales Navigation. 56 Magellan SporTrak

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56
Magellan SporTrak
Contacting Magellan
If after using the troubleshooting section, you are still unable to solve your
operation problems, please call Magellan’s Technical Service at (800) 707-9971.
Representatives are available Monday through Friday from 7 AM to
5 PM, PST.
Faxes can be sent to Customer Service at (909) 394-7070.
If necessary, you can also return your receiver to Magellan for repair. Before
returning the receiver you must get a Return Materials Authorization (RMA)
from Magellan.
To get an RMA, contact a Magellan Technical Service Represen-
tative at (800) 707-7845 or you can send an email explaining your reasons to
After receiving the RMA number, ship the
receiver by Parcel Post or UPS.
Include a description of the problem, your name,
address, a copy of your sales receipt and print clearly on the outside of the
package the RMA number assigned.
If your return ship address is different,
please indicate.
With all correspondence, please state the model of your receiver and if calling,
please have your receiver with you.
Packages should be sent to:
Thales Navigation
Magellan Products
960 Overland Court
San Dimas, CA
91773
ATTN: <RMA Number>
Additional information regarding software updates to your SporTrak can be
found in the Product Support section of the Magellan web site
(www.magellangps.com).
Customers outside of the United States should contact the
Magellan distributor for your country.
A detailed address of each
distributor can be found at www.magellangps.com/frames/
frame_stores.htm.
Magellan™ is a trademark of Thales Navigation.