Marantz DV9500 DV9500 User Manual - Page 59

English Additional Information Troubleshooting Incorrect operation is often mistaken for trouble or malfunction. If you think that there is something wrong with this unit, check the points below. Sometimes the trouble may lie in another component. Inspect the other components and electrical appliances being used. If the trouble cannot be rectified after checking the items below, ask your nearest MARANTZ authorized service center or your dealer to carry out repair work. The disc is ejected automatically after loading. • Dirty or damaged disc. See page 55 for disc care information. • Disc not seated properly in the disc guide. Align the disc properly. • Incompatible region number. If the region number on a DVD-Video disc does not match the number on the player, the disc cannot be used (page 9). • Condensation inside the player. Allow time for condensation to evaporate. Avoid using the player near an air-conditioning unit. Playback is not possible. • Disc is loaded upside down. Reload the disc with the label side face-up. Cannot play DVD-RW disc. • DVD-RW disc with DVD-Video format only can be played. DVD-Audio playback stops. • The disc may have been illegally copied. mark appears on screen. • The operation is prohibited by the player. • The selected function does not operate for that disc. 7 Picture playback stops and the operation buttons cannot be used. • Press 7 (STOP), then start playback again 3 (PLAY). • Switch the power off once using the front panel POWER ON/OFF and then switch on again using the front panel POWER ON/OFF. New settings made in the Setup screen menus while a disc is playing are ineffective. • Some settings can be changed while a disc is playing, but are not effective until the disc is stopped then restarted. This is not a malfunction. Make the same setting when the player is stopped. Press 7 (STOP), then restart playback 3 (PLAY). Note that making settings in the Setup screen menus may cancel the RESUME function. Settings are canceled. • When the power is cut due to power failure or by unplugging the power cord, settings will be canceled. Before unplugging the power cord, press the POWER button on the remote control and check that STANDBY indicator on the front panel is lit, then press POWER ON/OFF on the front panel to turn the player off. No picture/No color. • Incorrect video connections. Check that connections are correct and that plugs are inserted fully. • TV/monitor or AV amplifier settings are incorrect. Check the instruction manual of the connected equipment. • The Components Out menu is set to Progressive but your TV/monitor is not compatible with progressive scan. Reconnect the player to your TV using a composite or S-Video cord and set the TV to the appropriate input. Now choose the Interlace setting in the Components Out menu, then switch the TV input back to the component input. (page 47) • Check the VIDEO ON/OFF button on the remote control (page 15). Screen is stretched or aspect does not change. • The TV Screen setting in the Setup menu is incorrect. Set the TV Screen option to match the TV/monitor you're using (page 45). 59