McAfee AVDCDE-AA-AA User Guide - Page 295

Network Associates B Support Services B Adding value to your McAfee product Choosing McAfee anti-virus, Sniffer Technologies network management, and PGP security software helps to ensure that the critical technology you rely on functions smoothly and effectively. Taking advantage of a Network Associates support plan extends the protection you get from your software by giving you access to the expertise you need to install, monitor, maintain and upgrade your system with the latest Network Associates technology. With a support plan tailored to your needs, you can keep your system or your network working dependably in your computing environment for months or years to come. Network Associates support plans come under two general headings. If you are a corporate customer, you can choose from four levels of extended support under the Network Associates Corporate PrimeSupport* program. If you are a home user, you can choose a plan geared toward your needs from the Home User PrimeSupport program. PrimeSupport options for corporate customers The Corporate PrimeSupport program offers these four support plans: • PrimeSupport KnowledgeCenter plan • PrimeSupport Connect plan • PrimeSupport Priority plan • PrimeSupport Enterprise plan Each plan has a range of features that provide you with cost-effective and timely support geared to meet your needs. The following sections describe each plan in detail. The PrimeSupport KnowledgeCenter plan The PrimeSupport KnowledgeCenter plan gives you access to an extensive array of technical support information via a Network Associates online knowledge base, and download access to product upgrades from the Network Associates website. If you purchased your Network Associates product with a subscription license, you receive the PrimeSupport KnowledgeCenter plan as part of the package, for the length of your subscription term. User's Guide 295