Netgear MBR1516 User Manual - Page 95

Troubleshoot Internet Browsing, Troubleshoot a TCP/IP Network Using the Ping Utility

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Page 95 highlights

Mobile LTE Broadband 11n Wireless Router MBR1516 Troubleshoot Internet Browsing If your router can obtain an IP address but your computer is unable to load any web pages from the Internet: • The traffic meter is enabled, and the limit might have been reached. By configuring the traffic meter not to block, you can resume Internet access. If you have a usage limit, your ISP might charge you for the overage. • Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the router's configuration, reboot your computer and verify the DNS address. Alternatively, you can configure your computer manually with DNS addresses, as explained in your operating system documentation. • Your computer might not have the router configured as its TCP/IP router. If your computer obtains its information from the router by DHCP, reboot the computer, and verify the router address. Troubleshoot a TCP/IP Network Using the Ping Utility Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request packet to the designated device. The device then responds with an echo reply. You can easily troubleshoot a TCP/IP network by using the ping utility in your computer. Test the LAN Path to Your Router You can ping the router from your computer to verify that the LAN path to your router is set up correctly. ¾ To ping the router from a PC running Windows 95 or later: 1. From the Windows toolbar, click the Start button, and select Run. 2. In the field provided, type ping followed by the IP address of the router, as in this example: ping 192.168.0.1 3. Click OK. You should see a message like this one: Pinging with 32 bytes of data If the path is working, you see this message: Reply from < IP address >: bytes=32 time=NN ms TTL=xxx If the path is not working, you see this message: Troubleshooting 95

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Troubleshooting
95
Mobile LTE Broadband 11n Wireless Router MBR1516
Troubleshoot Internet Browsing
If your router can obtain an IP address but your computer is unable to load any web pages
from the Internet:
•
The traffic meter is enabled, and the limit might have been reached.
By configuring the traffic meter not to block, you can resume Internet access. If you have
a usage limit, your ISP might charge you for the overage.
•
Your computer might not recognize any DNS server addresses.
A DNS server is a host on the Internet that translates Internet names (such as www
addresses) to numeric IP addresses. Typically your ISP provides the addresses of one or
two DNS servers for your use. If you entered a DNS address during the router’s
configuration, reboot your computer and verify the DNS address. Alternatively, you can
configure your computer manually with DNS addresses, as explained in your operating
system documentation
.
•
Your computer might not have the router configured as its TCP/IP router.
If your computer obtains its information from the router by DHCP, reboot the computer,
and verify the router address.
Troubleshoot a TCP/IP Network Using the Ping Utility
Most TCP/IP terminal devices and routers contain a ping utility that sends an echo request
packet to the designated device. The device then responds with an echo reply. You can
easily troubleshoot a TCP/IP network by using the ping utility in your computer.
Test the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up
correctly.
To ping the router from a PC running Windows 95 or later:
1.
From the Windows toolbar, click the
Start
button, and select
Run
.
2.
In the field provided, type
ping
followed by the IP address of the router, as in this example:
ping 192.168.0.1
3.
Click
OK
.
You should see a message like this one:
Pinging <IP address> with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message: