Panasonic AW-HN40H AW-HN38H Operating Instructions - Page 126

Symptom, Cause and remedial action, Reference, s, When using Mac]

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Troubleshooting (continued) Symptom Cause and remedial action The unit turns in the opposite direction to the one operated No access is possible from the web browser ●● Has the stand-alone (Desktop) installation setting been selected correctly? ●● The reversal setting may have been established at the controller if the unit is connected to the controller.  Refer to the Operating Instructions of the controller. ●● Has a LAN cable of category 5 or above been connected to the LAN connector for IP control? ●● Is the [LINK] LED of the LAN connector for IP control lit?  If it is not lit, it means that something is wrong with the connection to the LAN or that the network at the connection destination is not working properly. Check the LAN cable for defective contacts, and check the wiring. ●● Is the power on?  If the unit's status display lamp is off or if it has lit up orange, it means that the unit's power is not being supplied. ●● Has a valid IP address been set in the unit? ●● Has the wrong IP address been accessed?  Check the connections by following the steps below. [When using Windows] Using the Windows command prompt, execute > ping [IP address which has been set in the camera] A reply returned from the unit signifies that there are no problems in operation. If a reply is not received, try following operation: • Reboot the unit, and within 20 minutes change the IP address using the Easy IP Setup Software. [When using Mac] Using the OS X terminal, execute > ping -c 10 [IP address which has been set in the camera] A reply returned from the unit signifies that there are no problems in operation. If a reply is not received, try following operation: • Reboot the unit, and within 20 minutes change the IP address using the Easy IP Setup Software. ●● Has 554 been set as the HTTP port number?  Use any port number, except for the numbers below which are used by the unit, for the HTTP port number. 20, 21, 23, 25, 42, 53, 67, 68, 69, 110, 123, 161, 162, 443, 554, 995, 10669, 10670, 59000 to 59999, 60000 to 61000 ●● Is access being performed in HTTPS mode?  For details on when [HTTPS] - [Connection] (page 96) is set to [HTTPS] in the [Advanced] tab of the [Network] screen, see "Accessing the Camera by HTTPS". Reference pages P.46, P.84 --- P.23 P.23 P.7 P.89 --- --- P.91 P.102 126

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126
Troubleshooting
(continued)
Symptom
Cause and remedial action
Reference
pages
The unit turns in the
opposite direction to
the one operated
●
Has the stand-alone (Desktop) installation setting been selected
correctly?
P.46, P.84
●
The reversal setting may have been established at the controller if
the unit is connected to the controller.
Refer to the Operating Instructions of the controller.
–––
No access is possible
from the web browser
●
Has a LAN cable of category 5 or above been connected to the LAN
connector for IP control?
<Basics>
P.23
●
Is the [LINK] LED of the LAN connector for IP control lit?
If it is not lit, it means that something is wrong with the connection
to the LAN or that the network at the connection destination is not
working properly.
Check the LAN cable for defective contacts, and check the wiring.
<Basics>
P.23
●
Is the power on?
If the unit’s status display lamp is off or if it has lit up orange,
it means that the unit’s power is not being supplied.
P.7
●
Has a valid IP address been set in the unit?
P.89
●
Has the wrong IP address been accessed?
Check the connections by following the steps below.
[When using Windows]
Using the Windows command prompt, execute
> ping [IP address which has been set in the camera]
A reply returned from the unit signifies that there are no problems in
operation.
If a reply is not received, try following operation:
•
Reboot the unit, and within 20 minutes change the IP address
using the Easy IP Setup Software.
–––
[When using Mac]
Using the OS X terminal, execute
> ping -c 10 [IP address which has been set in the camera]
A reply returned from the unit signifies that there are no problems in
operation.
If a reply is not received, try following operation:
•
Reboot the unit, and within 20 minutes change the IP address
using the Easy IP Setup Software.
–––
●
Has 554 been set as the HTTP port number?
Use any port number, except for the numbers below which are used
by the unit, for the HTTP port number.
20, 21, 23, 25, 42, 53, 67, 68, 69, 110, 123, 161, 162, 443, 554, 995,
10669, 10670, 59000 to 59999, 60000 to 61000
P.91
●
Is access being performed in HTTPS mode?
For details on when [HTTPS] - [Connection] (page 96) is set
to [HTTPS] in the [Advanced] tab of the [Network] screen, see
“Accessing the Camera by HTTPS”.
P.102