Philips 234CL2SB User manual (English) - Page 47

SmartControl Premium FAQs, Simply remove SmartControl Premium

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7.2 SmartControl Premium FAQs Q1. Ans.: I change the monitor on a PC to a different one and the SmartControl Premium becomes un-usable, what do I do? Restart your PC and see if SmartControl Premium can work. Otherwise, you will need to remove and re-install SmartControl Premium to ensure proper driver is installed. Q2. Ans.: The SmartControl Premium functions worked well before, but it does not work anymore, what can I do? If the following actions were executed, the monitor driver may need to be reinstalled. • Changed video graphic adapter to another one • Updated video driver • Activities on OS, such as service pack or patch • Run Windows Update and updated monitor and/or video driver • Windows was booted with the monitor power off or disconnected. • To find out, please right click My Computer and click on Properties->Hardware-> Device Manager. • If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove SmartControl Premium and re-install it. Q3. Ans.: After installing SmartControl Premium, when clicking on SmartControl Premium tab, nothing shows up after a while or a failure message shows, what happened? It might be your graphic adaptor is not compatible with the SmartControl Premium. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies' web site. Install the driver. Remove SmartControl Premium, and re-install it once more. If it is still not working, we are sorry that the graphic adaptor is not supported. Please visit Philips website and check if an updated SmartControl Premium driver is available. Q4. Ans.: When I click on Product Information, only partial information is shown, what happened? It might be your graphic card adaptor driver is not the most updated version which fully supporting DDC/ CI interface. Please try to download the most updated graphic adaptor driver from corresponding companies' web site. Install the driver. Remove SmartControl Premium and re-install it once more. Q5. Ans.: I forgot my PIN for Theft Deterrence Function. How can I do? Philips Service center has a right to ask for legitimate identification and authorization, in order to establish ownership of the monitor. 45

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7.2 SmartControl Premium FAQs
Q1.
I change the monitor on a PC to a
different one and the SmartControl
Premium becomes un-usable, what do
I do?
Ans.:
Restart your PC and see if
SmartControl Premium can work.
Otherwise, you will need to remove
and re-install SmartControl Premium to
ensure proper driver is installed.
Q2.
The SmartControl Premium functions
worked well before, but it does not
work anymore, what can I do?
Ans.:
If the following actions were executed,
the monitor driver may need to be re-
installed.
•
Changed video graphic adapter to another
one
•
Updated video driver
•
Activities on OS, such as service pack or
patch
•
Run Windows Update and updated
monitor and/or video driver
•
Windows was booted with the monitor
power off or disconnected.
•
To find out, please right click My Computer
and click on Properties->Hardware->
Device Manager.
•
If you see "Plug and Play Monitor" shows
under Monitor, then you need to re-install.
Simply remove SmartControl Premium and
re-install it.
Q3.
After installing SmartControl Premium,
when clicking on SmartControl
Premium tab, nothing shows up after a
while or a failure message shows, what
happened?
Ans.:
It might be your graphic adaptor is not
compatible with the SmartControl
Premium. If your graphic adaptor is one
of the above mentioned brands, try to
download the most updated graphic
adaptor driver from corresponding
companies’ web site. Install the driver.
Remove SmartControl Premium, and
re-install it once more.
If it is still not working, we are sorry that
the graphic adaptor is not supported.
Please visit Philips website and check
if an updated SmartControl Premium
driver is available.
Q4.
When I click on Product Information,
only partial information is shown, what
happened?
Ans.:
It might be your graphic card adaptor
driver is not the most updated
version which fully supporting DDC/
CI interface. Please try to download
the most updated graphic adaptor
driver from corresponding companies’
web site. Install the driver. Remove
SmartControl Premium and re-install it
once more.
Q5.
I forgot my PIN for Theft Deterrence
Function. How can I do?
Ans.:
Philips Service center has a right to
ask for legitimate identification and
authorization, in order to establish
ownership of the monitor.