Philips B95/37 User manual - Page 21

9 Troubleshooting Warning • Risk of electric shock. Never remove the casing of the product. To keep the warranty valid, never try to repair the product yourself. If you have problems using this product, check the following points before you request service. If you still have a problem, get support at www.philips.com/support Main unit The buttons on the main unit do not work. • Disconnect form the power supply for a few minutes, then connect again. Sound No sound from the soundbar speaker. • Connect the audio cable from your soundbar to your TV or other devices. However, you do not need a separate audio connection when: - the soundbar and TV are connected through HDMI ARC connection, or - a device is connected to the HDMI IN connector on your soundbar. • On the remote control, select the correct audio input. • Make sure that the soundbar is not muted. • Reset this product to its factory settings (see 'Apply factory settings). No sound from the wireless subwoofer. • Read "Pair up with the subwoofer" section to manually connect the subwoofer to the main unit. Distorted sound or echo. • If you play audio from TV through this product, make sure that the TV is muted. Audio and video are not synchronized. • Press to synchronize the audio with the video. Bluetooth A device cannot connect with the soundbar. • The device does not support the compatible pro les required for the soundbar. • You have not enabled the Bluetooth function of the device. See the user manual of the device on how to enable the function. • The device is not correctly connected. Connect the device correctly. • The soundbar is already connected with another Bluetooth device. Disconnect the connected device, then try again. Quality of audio play from a connected Bluetooth device is poor. • The Bluetooth reception is poor. Move the device closer to the soundbar, or remove any obstacle between the device and the soundbar. Wi-Fi Wi-Fi connection cannot be established. • Check the availability of the WLAN network on the router. • Place the Wi-Fi router closer to this product. • Make sure the password is correct. • Check the WLAN function or reboot the modem and Wi-Fi router. Dolby Atmos Cannot achieve outstanding Dolby Atmos e ects. • For non-HDMI connections (such as use of Bluetooth, OPTICAL or AUDIO IN), limited height surround e ects are generated. See the section of 'Dolby Atmos' about how to achieve best Dolby Atmos e ects. Play-Fi Cannot discover the Play-Fi supported devices from the app. • Make sure the device is connected to the Wi-Fi. Cannot play Play-Fi music. • Certain network service or contents available through the device may not be accessible in case the service provider terminates its service. 20 EN