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Samsung MultiXpress SCX-8248 User Guide - Page 236

HCF Failure [error, Fax System Failure

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Message End of life, Replace with new transfer belt unit. Engine System Failure [error number]:Please open/close door. Engine System Failure [error number]:Turn off then on. Fax modem card is not installed. Install the card. Fax System Failure [error number]:Turn off then on. FDI device is not installed. Install the device. Feed door is opened. Close it. Finisher door is open. Close it. Finisher Error [error number]:Please open/close door. Finisher Error [error number]:Turn off then on. Finisher System Failure [error number]:Please open/close door. Finisher System Failure [error number]:Turn off then on. Front door is open. Close it. Fuser Unit Failure [error number]:Turn off then on. Meaning The life of the transfer belt unit expires totally. There is a problem in the engine system. There is a problem in the engine system. The optional fax kit is not installed. There is a problem in the fax system. The FDI optional FDI kit is not installed. The door is not securely latched. The finisher door is not securely latched. There is a problem in the finisher. There is a problem in the finisher. There is a problem in the finisher. There is a problem in the finisher. The door is not securely latched. There is a problem in the fuser unit. Suggested solutions Replace the transfer belt unit with a Samsung-genuine transfer belt unit. Open and close the front door. If the problem persists, call for service. Turn the machine off and back on again. If the problem persists, call for service. Install the optional fax kit. If it is already installed, try to reinstall the optional fax kit. If the problem persists, call for service. Turn the machine off and back on again. If the problem persists, call for service. Install the optional FDI kit. If it is already installed, try to reinstall the optional FDI kit. If the problem persists, call for service. Close the door until it locks into place. Close the door until it locks into place. Open and close the finisher door. If the problem persists, call for service. Turn the machine off and back on again. If the problem persists, call for service. Open and close the finisher door. If the problem persists, call for service. Turn the machine off and back on again. If the problem persists, call for service. Close the door until it locks into place. Turn the machine off and back on again. If the problem persists, call for service. Message Fusing unit is not compatible. Check user's guide. Fuser unit is not installed correctly. Install it. HCF Failure [error number]: Please open/close HCF. HCF is pulled out. Insert it properly. HDD is almost full-1. Check user's guide. HDD is almost full-2. Check user's guide. HDD is almost full-3. Check user's guide. HDD is almost full-4. Check user's guide. HDD is almost full-5. Check user's guide. HDD is almost full-6. Check user's guide. Meaning The fuser unit you have installed is not for your machine. The fuser unit is not properly installed. There is a problem in the high capacity feeder. The high capacity feeder is not securely latched. HDD is almost full in the machine. HDD is almost full in the machine. HDD is almost full in the machine. HDD is almost full in the machine. HDD is almost full in the machine. HDD is almost full in the machine. Suggested solutions Install a Samsung-genuine fuser unit, designed for your machine. Reinstall the fuser unit. If the problem persists, call for service. Open and close the high capacity feeder. If the problem persists, call for service. Close the high capacity feeder until it locks into place. Check Address Book or User Profile. If necessary, remove the data which is unused in Address Book or User Profile. Check Document Box, or Secured Job in Job Status. If necessary, remove the data which is unused in Document Box or Secured Job. Check System Log at Security in SyncThru™ Web Service. If necessary, remove the data in System Log. • Print or remove the jobs on the queue which are waiting for its turn. You can check the jobs pressing Job Status (see "Job Status button" on page 30). • Print or remove the received fax jobs in Secure Receive (see "Receiving in secure receiving mode" on page 117). There is a problem in the machine. Check the error message on the display screen and resolve the problem. There is a problem in the machine. Check the error message on the display screen and resolve the problem. Troubleshooting_ 236

Section	Page
Copyright	2
Contents	3
About this user’s guide	11
Features of your new product	13
1. Introduction	15
Machine overview	15
Front view 1	15
Front view 2	16
Rear view	17
Inner view (CLX-9252 9352 Series)	18
Inner view (SCX-8230 8240 Series)	19
View with Standard finisher (optional)	20
View with Booklet finisher 1 (optional)	21
View with Booklet finisher 2 (optional)	22
View with Cabinet stand and High capacity feeder (optional)	23
Control panel overview	24
Understanding the status LED	25
Turning the machine on	26
Turning the machine off	27
Connecting a printer cable	27
Using a network cable	27
Adjusting angle of the control panel	28
Introducing the display screen and useful buttons	29
Display screen	29
Counter button	29
Eco button	30
Job Status button	30
Help button	32
Interrupt button	32
Power Saver button	32
Understanding the pop-up keyboard	32
Using the manual stapler	33
Using the pen and paper clip holder	34
Viewing the animation for trouble shooting	34
2. Media and tray	35
Loading originals	35
On the scanner glass	35
In the duplex automatic document feeder (DADF)	36
Selecting print media	37
Guidelines to select the print media	37
Loading paper in the tray	37
Standard tray / optional dual cassette feeder	37
Optional high capacity feeder	40
Multi-purpose tray	42
Media sizes automatically detected	44
Printing on special media	45
Envelope	45
Transparency	46
Labels	46
Card stock/ Custom-sized paper	47
Letterhead/Preprinted paper	47
Glossy	47
Tray setting	47
Setting the paper size	47
Setting the paper type	48
Auto tray switch	48
Auto continue	48
Paper substitution	48
Tray priority setting	49
Setting the tray confirmation message	49
3. Copying	50
Understanding the copy screen	50
Basic tab	50
Advanced tab	51
Image tab	51
Basic copy	52
Copying different sized originals	53
Changing the settings for each copy	54
Selecting the paper supply tray	54
Reducing or enlarging copies	55
Copying multiple sides	55
Selecting the color mode (CLX-9252 9352 Series only)	56
Deciding the form of copy output	56
Changing the darkness	60
Proof copying	60
Using special copy features	61
Selecting the size of originals	61
Selecting the orientation of originals	61
ID card copying	62
N-up copying	63
Image Repeat	66
Image shift copying	66
Booklet copying	68
Book copying	69
Cover copying	70
Transparency copying	70
Watermark	71
Overlay	71
Stamp	72
Poster copying	73
Selecting duplex scan speed	73
Setting job completion notification	74
Build job	74
Selecting the type of originals	74
Erasing edges	75
Changing the sharpness	75
Changing the contrast	76
Copying in a mirror image	76
Adjusting background	77
Erasing backside Images	77
Copying in a negative image	78
Using a programs setting	79
Saving Programs	79
Using Programs	79
Managing Programs	79
Using previous settings	80
Saving documents	80
Using the Quick Copy menu	81
4. Scanning	82
Basic scanning method	82
Understanding the scan methods	82
Scanning originals and sending through email (scan to email)	83
Understanding the Scan to Email screen	83
Sending a scanned image to several destinations as an email attachment	85
Entering email addresses	85
Resending the latest email address	86
Printing an email confirmation report	86
Scanning originals and sending via SMB/WEBDAV/FTP (scan to server)	87
Understanding the Scan to Server screen	87
Scanning and sending to SMB/WEBDAV/FTP server	89
Entering server addresses	89
Resending the latest server address	91
An example of security configuration for anonymous user on SMB server.	91
Scanning originals and sending to a USB memory device (scan to USB)	93
Understanding the Scan to USB screen	93
Scanning to a USB memory device	94
Attaching stored documents	95
Sending a stored document	95
Previewing image to be scanned	95
Using the Preview button	95
Changing the scan feature settings	96
Scanning from both sides of originals	96
Changing the resolution	96
Selecting the size of originals	96
Selecting the orientation of originals	97
Delaying a scanned image transmission	97
Book scanning	98
Build job	98
Setting job completion notification	98
Selecting the type of originals	99
Selecting the color mode	99
Changing Darkness	100
Changing Sharpness	100
Changing Contrast	100
Adjusting background	100
Erasing backside Images	101
Scan to Edge	101
Quality	101
Scan Preset	101
File Format	102
File Name	102
File Policy	102
Folder Creation	103
Using a programs setting	103
Saving Programs	103
Using Programs	103
Managing Programs	103
Using previous settings	103
Saving documents	104
Scanning originals and sending to your computer (scan to PC)	105
For a network connected machine	105
Using Samsung Scan and Fax Manager 2	105
Scan Assistant	106
Scanning with TWAIN-enabled software	107
Macintosh scanning	107
Scanning with network	107
Linux scanning	107
Scanning	107
Adding Job Type Settings	108
Using the Image Manager	108
5. Faxing (optional)	110
Preparing to fax	110
Using a fax in your computer	110
Sending a fax (Windows)	110
Checking a sent fax list (Windows)	111
Sending a fax (Macintosh)	111
Understanding the fax screen	112
Basic tab	112
Advanced tab	112
Image tab	113
Sending a fax	113
Setting the fax header	113
Sending a fax	113
Sending a fax using speed dial numbers	114
Sending a fax manually using On Hook	114
Sending a fax manually using an extension telephone	114
Resending Automatically	114
Redialing the last number	115
Delaying a fax transmission	115
Sending a priority fax	116
Receiving a fax	116
Changing the receive modes	116
Receiving manually in Telephone mode	116
Receiving automatically in Answering Machine/Fax mode	117
Receiving faxes manually using an extension telephone	117
Receiving in secure receiving mode	117
Selecting a received fax output tray	118
Printing received faxes on both sides of the paper	118
Receiving faxes in memory	118
Adjusting the document settings	119
Selecting the size of originals	119
Faxing on both sides of originals	119
Selecting the orientation of originals	120
Changing the resolution	120
Selecting the type of originals	121
Selecting the color mode	121
Changing the darkness	121
Adjusting background	121
Erasing backside images	122
Forwarding a fax to another destination	123
Understanding the Fax Forward Settings options	123
Setting the fax forwarding	123
Setting the junk fax	123
Printing a fax report	124
Using a programs setting	125
Saving Programs	125
Using Programs	125
Managing Programs	126
Using previous settings	126
Saving documents	127
6. Setting up an address book	128
Setting up an address book using the control panel	128
Storing Individual address (Fax, E-Mail)	128
Storing Individual address (SMB, FTP, WebDAV)	128
Editing Individual address	129
Storing Group address	129
Editing Group address	130
Searching Address Book for an entry	130
Deleting an entry in an Address Book	131
Checking Address Book for an entry	131
Setting up an address book using SyncThru™ Web Service	132
Storing on your local machine	132
7. Printing	137
System requirements	137
Windows	137
Macintosh	137
Linux	137
UNIX	138
Introducing useful software programs	138
Samsung Anyweb Print	138
Printer driver features	138
PCL printer driver	138
XPS printer driver	138
PostScript printer driver	139
Basic printing	139
Canceling a print job	139
Opening printing preferences	140
Print Mode	140
Basic tab	141
Paper tab	142
Graphics tab	143
Finishing tab	145
Advanced tab	146
Eco tab	147
Samsung tab	147
Using a favorite setting	148
Using help	148
Setting Device Options	149
Using special print features	151
Printing multiple pages on one sheet of paper	151
Printing posters	151
Printing booklets	151
Printing on both sides of the paper	152
Change the size by percentage of your document	152
Fitting your document to a selected paper size	152
Using watermarks	152
Using overlay	153
Banner Printing	154
Using direct printing utility	155
What is Direct Printing Utility?	155
Printing	155
Using the right-click menu	155
Changing the default print settings	155
Setting your machine as a default machine	156
Printing to a file (PRN)	156
Macintosh printing	157
Printing a document	157
Activating optional devices or accessories	157
Changing printer settings	157
Printing multiple pages on one sheet of paper	160
Printing on both sides of paper	160
Linux printing	161
Printing from applications	161
Printing files	161
Configuring Printer Properties	161
UNIX Printing	162
Proceeding the print job	162
Changing the printer settings	162
8. Using a USB memory device	164
Understanding the USB screen	164
About USB memory device	164
Printing from a USB memory device	165
Managing usb memory	166
Deleting an image file	166
Formatting a USB memory device	166
Viewing the USB memory capacity	166
9. Document box	167
Understanding the document box screen	167
Box setting	168
New Box	168
Edit Box	168
Delete Box	169
Saving documents	169
Understanding details of the document box screen	170
Using document box features	171
Selecting the job type	171
Previewing the stored data	171
Adding scanned data	172
Viewing detail information	173
Editing stored data	173
Deleting stored data	173
Sending stored data	174
Printing stored data	177
Printing information of stored data	177
Combining stored data	178
Using the box with SyncThru™ Web Service	178
Box Setting	178
10. Management tools	182
Easy Capture Manager	182
Samsung AnyWeb Print	182
Easy Eco Driver	182
Using Samsung Easy Printer Manager	182
Understanding Samsung Easy Printer Manager	182
Advanced settings user interface overview	183
Using Samsung Printer Status	183
Samsung Printer Status overview	183
Using Samsung Easy Document Creator	184
Understanding Samsung Easy Document Creator	184
Using features	185
Plug-ins	186
Using the Linux Unified Driver Configurator	186
Opening the Unified Driver Configurator	186
Printers configuration	186
Scanners configuration	187
Ports configuration	187
11. Troubleshooting	188
Redistributing toner	188
Replacing the toner cartridge	189
Cleaning paper dust stick and chargers of imaging units	191
Replacing the imaging unit	195
Replacing the waste toner container	199
Clearing original document jams	201
Original paper jam in front of scanner	201
Original paper jam inside of scanner	202
Original paper jam while reversing paper in scanner	203
Original paper jam in front of scanner duplex path	204
Original paper jam in exit area of scanner	206
Original paper jam in duplex exit area of scanner	207
Tips for avoiding paper jams	210
Clearing paper jams	210
Paper jam in tray 1	210
Paper jam in tray 2	212
Paper jam in tray 3	213
Paper jam in tray 4	214
Paper jam in optional high capacity feeder	215
Paper jam in the multi-purpose tray	216
Paper jam inside the machine (Jam feed 1)	216
Paper jam inside the machine (Jam feed 2)	217
Paper jam inside the machine (Jam feed 3)	217
Paper jam inside the machine (Jam feed 4)	218
Paper jam inside the machine (Jam Registration)	218
Paper jam inside of the machine (Jam at Fuser out)	219
Paper jam at the top of duplex path (Jam Duplex Return)	219
Paper jam at the top of duplex path (Jam Duplex 1)	220
Paper jam at the inside of duplex path (Jam Duplex 2)	220
Paper jam bottom of duplex path (Jam Duplex Regi.)	221
Paper jam in exit area (Jam Exit Face down)	221
Paper jam in exit area (Jam Exit Face Up)	222
Paper jam inside of finisher during ejecting to top bin	223
Paper jam at finisher’s exit during ejection to the top bin	223
Paper jam inside of finisher during ejecting to main bin	224
Paper jam at finisher’s exit during ejecting to main bin	224
Paper jam inside of finisher bridge	226
Paper jam at entrance of finisher	226
Paper jam around puncher of finisher	228
Paper jam at entrance of booklet maker (3,250-sheet booklet finisher only)	228
Paper jam inside of booklet maker (3,250-sheet booklet finisher only)	229
Paper jam before booklet folding (3,250-sheet booklet finisher only)	231
Paper jam after booklet folding (3,250-sheet booklet finisher only)	233
Understanding display messages	234
Solving other problems	240
Power and cable connecting problems	240
Display screen problem	240
Paper feeding problems	241
Printing problems	241
Printing quality problems	243
Copying problems	245
Scanning problems	246
Scan and Fax Manager 2 Problem	246
Fax problems (optional)	246
Common PostScript problems	247
Common Windows problems	247
Common Linux problems	248
Common Macintosh problems	249
Specifications	250
Electrical specifications	251
Contact SAMSUNG worldwide	255
Glossary	258

Match case Limit results 1 per page

Troubleshooting

_ 236

End of life, Replace

with new transfer

belt unit.

The life of the transfer

belt unit expires

totally.

Replace the transfer belt

unit with a

Samsung-genuine

transfer belt unit.

Engine System

Failure [error

number]:Please

open/close door.

There is a problem in

the engine system.

Open and close the front

door. If the problem

persists, call for service.

Engine System

Failure [error

number]:Turn off

then on.

There is a problem in

the engine system.

Turn the machine off and

back on again. If the

problem persists, call for

service.

Fax modem card is

not installed.

Install the card.

The optional fax kit is

not installed.

Install the optional fax kit.

If it is already installed,

try to reinstall the optional

fax kit. If the problem

persists, call for service.

Fax System Failure

[error

number]:Turn off

then on.

There is a problem in

the fax system.

Turn the machine off and

back on again. If the

problem persists, call for

service.

FDI device is not

installed. Install

the device.

The FDI optional FDI

kit is not installed.

Install the optional FDI

kit. If it is already

installed, try to reinstall

the optional FDI kit. If the

problem persists, call for

service.

Feed door is

opened. Close it.

The door is not

securely latched.

Close the door until it

locks into place.

Finisher door is

open. Close it.

The finisher door is

not securely latched.

Close the door until it

locks into place.

Finisher Error

[error

number]:Please

open/close door.

There is a problem in

the finisher.

Open and close the

finisher door. If the

problem persists, call for

service.

Finisher Error

[error

number]:Turn off

then on.

There is a problem in

the finisher.

Turn the machine off and

back on again. If the

problem persists, call for

service.

Finisher System

Failure [error

number]:Please

open/close door.

There is a problem in

the finisher.

Open and close the

finisher door. If the

problem persists, call for

service.

Finisher System

Failure [error

number]:Turn off

then on.

There is a problem in

the finisher.

Turn the machine off and

back on again. If the

problem persists, call for

service.

Front door is open.

Close it.

The door is not

securely latched.

Close the door until it

locks into place.

Fuser Unit Failure

[error

number]:Turn off

then on.

There is a problem in

the fuser unit.

Turn the machine off and

back on again. If the

problem persists, call for

service.

Message

Meaning