Samsung SCX 6322DN User Manual (ENGLISH) - Page 91
Printing quality problems, Download as Bit, Image, Advanced, Options, Print As, Condition - download driver
UPC - 635753620658
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Condition Possible cause Suggested solutions The machine prints, but the text is wrong, garbled, or incomplete. The printer cable is loose or defective. Disconnect the printer cable and reconnect. Try a print job that you have already printed successfully. If possible, attach the cable and the machine to another computer and try a print job that you know works. Finally, try a new printer cable. The wrong printer driver was selected. Check the application's printer selection menu to ensure that your machine is selected. The software application is malfunctioning. Try printing a job from another application. The operating system is malfunctioning. Exit Windows and reboot the computer. Turn the machine off and then back on again. Pages print, but are blank. The toner cartridge is defective or out of toner. Redistribute the toner, if necessary. See page 13.3. If necessary, replace the toner cartridge. The file may have blank pages. Check the file to ensure that it does not contain blank pages. Some parts, such as the controller or the board, may be defective. Contact a service representative. When you are using Windows 98, the illustrations print incorrectly from Adobe Illustrator. The setting in the software application is wrong. Select Download as Bit Image in the Advanced Options window of the graphic properties and print the document again. PDF file does not print correctlysome parts are missing in graphics, text or illustrations. Incompatibility between the PDF file and the Acrobat products. Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. Note: It Will take longer to print when you print a PDF file as an image. Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, you may notice a reduction in print quality. See the table below to clear the problem. Condition Suggested solutions Light or faded print If a vertical white streak or faded area appears on the page: • The toner supply is low. You may be able to temporarily extend the toner cartridge life. See page 13.3. If this does not improve the print quality, install a new toner cartridge. • The paper may not meet paper specifications; for example, the paper is too moist or too rough. See page 5.3. • If the entire page is light, the print resolution setting is too low or the toner save mode is on. Adjust the print resolution and turn the toner save mode off. See the help screen of the printer driver and page 2.5, respectively. • A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning. See page 13.7. • The surface of the LSU part inside the machine may be dirty. Clean the LSU, contact a service representative. Toner specks • The paper may not meet specifications; for example, the paper is too moist or too rough. See page 5.3. • The transfer roller may be dirty. Clean the inside of your machine. Contact a service representative. • The paper path may need cleaning. Contact a service representative. Dropouts If faded areas, generally rounded, occur randomly on the page: • A single sheet of paper may be defective. Try reprinting the job. • The moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper. See page 5.3. • The paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper. • If these steps do not correct the problem, contact a service representative. 14.13