Sony PEG-UX40 Troubleshooting Q&A - Page 2

Frequently Asked Questions - windows xp

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Frequently Asked Questions Tips • You may be able to solve the following problems by restarting your CLIÉ handheld. b For details on how to restart, refer to "Basic operations of your CLIÉ™ handheld: Restarting your CLIÉ™ handheld" in the supplied "Read This First (Operating Instructions)". • The "CLIÉ Application Manual" is installed on your computer when you install Palm™ Desktop for CLIÉ. I cannot turn on my CLIÉ handheld • Is the POWER/HOLD switch of your CLIÉ handheld in HOLD mode? Your CLIÉ handheld does not work when the POWER/HOLD switch is in HOLD mode. Make sure you release HOLD mode. • Has the battery power of your CLIÉ handheld run out? Place your CLIÉ handheld on the charger cradle connected to the AC power adapter, then allow it to be charged for a few minutes before turning it on. If it turns on, continue charging for approximately four hours and then perform a soft reset. My CLIÉ handheld does not respond Is the POWER/HOLD switch of your CLIÉ handheld in HOLD mode? Your CLIÉ handheld does not work when the POWER/HOLD switch is in HOLD mode. Make sure you release HOLD mode. I cannot perform the HotSync® operation Check the following: • Your CLIÉ handheld and computer are connected properly. • The USB cable is directly connected to your computer's USB port. Do not use a USB hub. • Palm™ Desktop for CLIÉ is installed on your computer. • If you are using Windows 2000 Professional or Windows XP*, log in as an "Administrator." * In this manual, Windows XP Home Edition and Windows XP Professional are referred to as Windows XP. 2

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2
Frequently Asked Questions
Tips
•
You may be able to solve the following problems by restarting your CLIÉ handheld.
b
For details on how to restart, refer to “Basic operations of your CLIÉ™ handheld: Restarting
your CLIÉ™ handheld” in the supplied “Read This First (Operating Instructions)”.
•
The “CLIÉ Application Manual” is installed on your computer when you install
Palm™
Desktop for CLIÉ
.
I cannot turn on my CLIÉ handheld
•
Is the POWER/HOLD switch of your CLIÉ handheld in HOLD mode?
Your CLIÉ handheld does not work when the POWER/HOLD switch is in
HOLD mode. Make sure you release HOLD mode.
•
Has the battery power of your CLIÉ handheld run out?
Place your CLIÉ handheld on the charger cradle connected to the AC power
adapter, then allow it to be charged for a few minutes before turning it on. If
it turns on, continue charging for approximately four hours and then perform
a soft reset.
My CLIÉ handheld does not respond
Is the POWER/HOLD switch of your CLIÉ handheld in HOLD mode?
Your CLIÉ handheld does not work when the POWER/HOLD switch is in
HOLD mode. Make sure you release HOLD mode.
I cannot perform the HotSync
®
operation
Check the following:
•
Your CLIÉ handheld and computer are connected properly.
•
The USB cable is directly connected to your computer’s USB port.
Do not use a USB hub.
•
Palm™ Desktop for CLIÉ
is installed on your computer.
•
If you are using Windows 2000 Professional or Windows XP
*
, log in as an
“Administrator.”
*
In this manual, Windows XP Home Edition and Windows XP Professional
are referred to as Windows XP.