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Toshiba Satellite L55-B5267 Satellite L40/L50/L70/S40/S50/S70-B Series Windows - Page 122

If Something Goes Wrong, Problems that are easy to fix,

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Chapter 6 If Something Goes Wrong Some problems you may encounter when using your computer are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software program. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba's support services at the end of this chapter. Problems that are easy to fix Your program or application stops responding. NOTE The operating system allows for the use of both applications ("Apps" used with the Windows® "Modern UI") and programs (used in the traditional Windows® desktop environment). For the purpose of simplifying the information we will use the terms interchangeably in this chapter. 122

Section	Page
Satellite®/Satellite Pro® L40/L50/L70/S40/S50/S70 - B Series User’s Guide	1
Contents	20
Introduction	26
This guide	28
Safety icons	29
Other icons used	29
Your computer’s features and specifications	30
Documentation	30
Service options	30
Chapter 1: Getting Started	31
Selecting a place to work	31
Setting up a work environment	31
Keeping yourself comfortable	32
Computer user comfort recommendations	32
Good Working Posture	32
Using the notebook with an external keyboard, mouse or monitor	33
Typing style	34
Taking breaks and varying tasks	35
Mobile computing tips	35
Transporting the notebook	35
Seeking additional help	36
Check list	36
Precautions	37
Important information on your computer’s cooling fan	39
Setting up your computer	39
Connecting to a power source	40
Charging the main battery	41
Using the computer for the first time	42
Initial setup	42
Setting up your software	42
Registering your computer with Toshiba	43
To Shut down your computer	43
To Restart your computer	44
To place your computer in Sleep mode	45
Adding optional external devices	45
Adding memory	46
Recovering the Internal Storage Drive	46
Creating recovery media	47
Restoring from recovery media	50
Refresh your PC (with user’s data)	51
Reset your PC	53
Installing drivers and applications	56
Using the touch pad	57
Adjusting touch pad settings	59
Disabling or enabling the touch pad	60
Connecting an external device	60
Using external display devices	61
Selecting video cables	61
Connecting an HDMI™-compatible television or display device	61
Connecting an external monitor or projector	62
Directing the display output when you turn on the computer	62
Adjusting the quality of the external display	63
Customizing your computer’s settings	64
Caring for your computer	64
Cleaning the computer	64
Moving the computer	65
Using a computer lock	65
Chapter 2: Learning the Basics	66
Computing tips	66
Using the keyboard	67
Function keys	68
Special Windows® keys	69
Touch screen	69
Touch screen navigation	69
Mouse properties	70
Starting an app	71
Starting an app from the Start screen	71
Saving your work	72
Backing up your work	72
Using the optical disc drive	72
Viewing Blu-ray Disc™ movies	73
Optical disc drive components	74
Media control buttons	75
Inserting an optical disc	76
Playing optical media	76
Recording optical media	77
Removing a disc with the computer on	78
Removing a disc with the computer off	78
Toshiba’s online resources	78
Chapter 3: Mobile Computing	79
Toshiba’s energy-saver design	79
Running the computer on battery power	79
Battery Notice	80
Power management	81
Charging batteries	81
Charging the main battery	81
Charging the RTC battery	82
Monitoring battery power	83
Determining remaining battery power	84
What to do when the main battery runs low	85
Setting battery notifications	85
Conserving battery power	86
Power Plans	87
Using the eco power plan	88
Changing the main battery	89
Removing the battery from the computer	90
Inserting a charged battery	91
Taking care of your battery	92
Safety precautions	92
Maintaining your battery	93
Disposing of used batteries	93
Traveling tips	94
Chapter 4: Exploring Your Computer’s Features	96
Exploring the Start screen	96
Charms	97
Tiles	98
Exploring the desktop	98
Finding your way around the desktop	98
Windows® Store	100
Setting up for communications	101
Connecting your computer to a network	102
Exploring audio features	102
Recording sounds	102
Using external speakers or headphones	103
Using the Web Camera	104
Using the Memory card reader	104
Inserting memory media	105
Removing memory media	105
Chapter 5: Utilities	107
eco Utility®	108
Password Utility	109
Using a supervisor password	109
Using a user password	111
Deleting a user password	113
System Settings	114
Sleep Utilities	116
USB Sleep and Charge	116
Enabling/Disabling USB Sleep and Charge	118
Power supply mode settings	118
Function Key	119
Recovery Media Creator	120
Service Station	120
TOSHIBA Application Installer	121
Chapter 6: If Something Goes Wrong	122
Problems that are easy to fix	122
Problems when you turn on the computer	123
The Windows® operating system is not working	125
Using Startup options to fix problems	126
Internet problems	128
The Windows® operating system can help you	129
Fixing a problem with Device Manager	129
Checking device properties	129
Power and the batteries	130
Keyboard problems	132
Display problems	132
Disk or storage drive problems	134
Error-checking	134
Optical disc drive problems	136
Sound system problems	139
Printer problems	139
Wireless networking problems	140
DVD Blu-ray Disc™ operating problems	142
Develop good computing habits	143
Data and system configuration backup in the Windows® operating system	144
If you need further assistance	149
Contacting Toshiba	150
Other Toshiba Internet Web sites	150
Toshiba’s worldwide offices	150
Appendix A: TOSHIBA Function Keys	152
Functions	152
Help file	153
Display brightness	153
Output (Display switch)	154
Disabling or enabling the touch pad	155
Media buttons	155
Volume Mute	155
Disabling or enabling wireless devices	156
Keyboard Function keys	156
Zoom (Display resolution)	156
Appendix B: Power Cord/Cable Connectors	157
Glossary	158
A	160
B	161
C	162
D	163
E	164
F	165
G	166
H	166
I	167
K	167
L	167
M	168
N	168
O	169
P	169
R	170
S	171
T	172
U	172
W	172