1996 Chevrolet Astro Owner's Manual - Page 321

Customer Assistance Information Section Here you will find out how to contact Chevroletif you need assistance. This section also tellsyou how to obtain service publications and how to report any safety defects. This section includesinformation on: The Customer Satisfaction Procedure, Customer Assistance forHearing or Speech Impaired, BBB Auto Line Alternative DisputeResolution Program, Reporting Safety Defects, Roadside Assistance, and Service Publications. Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and Chevrolet. Normally, any concern with the sales transaction or the operation of your vehicle will be resolved by your dealer's Sales or Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE - Discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the owner of the dealership orthe General Manager. 8-1