1996 Chevrolet Astro Owner's Manual - Page 324

1996 Chevrolet Astro Manual

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'Tofile a claim, you will be asked to provideyour name and address, your Vehicle Identification Number (VIN), and a statement of the nature of your complaint. Eligibility is limited by vehicle age and mileage, and other factors. We prefer you utilize the Customer Satisfaction Procedure before you resort to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt to resolve complaint serving as an intermediary between you the and Chevrolet. If this mediation is unsuccessful, an informal hearing will be scheduled where eligible customers may present their case toan impartial third-party arbitrator. The arbitratorwill make a decision which you may accept or reject. If you accept the decision, GM will be bound by that decision. The entire dispute resolution procedure should ordinarily take about forty days from the time you file a claim until a decision is made. Some state lawsmay require you to use this program before filing a claim with a state-run arbitration program or in the courts. For further information, contact the BBB at 1-800-955-5 100 or the Chevrolet Custo. :r Assistance Center at 1-800-222-1020. REPORTING SAFETY DEFECTS TO THE UNITED STATES GOVERNMENT If you believe that your vehicle has a defect which could cause a crash or could cause injury or death,you should immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to notifying General Motors. If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect existsin a group of vehicles, it may order arecall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800424-9393 (or 366-0123 in the Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. 8-4

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‘To
file
a
claim,
you
will be asked to
provide your name and address, your
Vehicle Identification Number (VIN), and a statement of the nature of your
complaint. Eligibility
is
limited by vehicle age and mileage, and other
factors.
We prefer you utilize the Customer Satisfaction Procedure before
you
resort
to AUTO LINE, but you
may contact
the
BBB at any time. The BBB will
attempt
to
resolve
the complaint serving as an intermediary between
you
and Chevrolet. If this mediation
is
unsuccessful, an informal hearing will be
scheduled where eligible customers may present their case
to an impartial
third-party arbitrator.
The
arbitrator will make a decision which
you
may accept or reject. If
you
accept the decision,
GM
will be bound by that decision.
The
entire
dispute
resolution procedure should ordinarily take about
forty
days from the time
you file
a
claim
until a decision is made.
Some
state
laws may require you
to
use this program before filing a
claim
with
a
state-run arbitration program or in the courts. For further
information, contact
the
BBB
at 1-800-955-5
100
or
the
Chevrolet
Custo.
:r
Assistance Center at 1-800-222-1020.
REPORTING
SAFETY
DEFECTS
TO
THE
UNITED
STATES
GOVERNMENT
If
you
believe that your vehicle has a defect which could cause
a
crash or
could
cause injury or
death,
you
should immediately inform the National
Highway Traffic Safety Administration (NHTSA),
in
addition to notifying
General Motors.
If NHTSA receives similar complaints,
it
may open an investigation, and if
it
finds that a safety defect
exists
in
a group
of
vehicles,
it
may order
arecall
and remedy campaign. However, NHTSA cannot become involved
in
individual problems between
you,
your dealer, or General Motors.
To contact NHTSA,
you
may either call
the
Auto Safety Hotline toll-free at
1-800424-9393
(or 366-0123
in the Washington,
D.C.
area) or write to:
NHTSA,
U.S.
Department
of
Transportation
Washington,
D.C.
20590
You
can also
obtain
other
information about motor vehicle safety from
the
Hotline.
8-4