1996 Chevrolet Astro Owner's Manual - Page 323

Customer Assistancefor the Hearingor Speech Impaired(TDD) To assist customers who have hearing difficulties, Chevrolet has installed special TDD (Telecommunication Devices for the Deaf) equipment at its Customer Assistance Center. Any hearing or speech impaired customer who has access to a TDD or a conventional teletypewriter (TTY) can communicate with Chevrolet by dialing: 1-800-TDD-CHEV (1-800-833-2438). (TDD users in Canada can dial 1-800-263-3830.) GM Participation in 666 AUTO LINE Alternative Dispute Resolution Program * *This program may not be available in all states, depending on state law. Canadian owners refer to your Warranty and Owner Assistance Information booklet. General Motors reserves the right to change eligibility limitations and/or to discontinue its participation in this program. Both Chevrolet and your Chevrolet dealer are committed to making sure you are completely satisfied with your new vehicle. Our experiencehas shown that, if a situation arises where you feel your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier in this section is very successful. There may be instances where an impartial third-party can assist in arriving at a solution to disagreement regarding vehiclerepairs or interpretation of a the New Vehicle Limited Warranty. To assist in resolving these disagreements, Chevroletvoluntarily participates in BBB AUTO LINE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau system to settle disputesbetween customers and automobile manufacturers. Thisprogram is available freeof charge to customers who currently own or lease a GM vehicle. If you are not satisfied after followingthe Customer Satisfaction Procedure, you may contact the BBB using the toll-free telephone number, or write them at the following address: BBB AUTO LINE Council of Better Business Bureaus 4200 Wilson Boulevard Suite 800 Arlington, VA 22203 Telephone: 1-800-955-5 100 8-3