1997 Chevrolet Cavalier Owner's Manual - Page 369

GM Participation in an Alternative Dispute Resolution Program This program is available in all50 states and the District of Columbia. Canadian ownersrefer to your Warranty and Owner Assistance Information booklet for information on theCanadian Motor Vehicle Arbitration Plan (CAMVAP). General Motors reserves the right to change eligibility limitations andor to discontinue its participation in this program. Both Chevrolet and your Chevrolet dealer are committed to IIliiking sure you are completely satisfied with your new vehicle. Our experience has shown that,if a situation arises where you feel your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier in this section is very successful. There may be instances where an impartial third party can assist in arriving at a solution to a disagreement regarding vehicle repairs or interpretation of the New Vehicle Limited Warranty.To assist in resolving these disagreements, Chevrolet voluntarily participates in BBB AUTOLINE. BBB AUTO LINE is an out-of-court program administered by the Better Business Bureau systemto settle automotive disputes. This program is available free of charge to customers whocurrently own or lease a GM vehicle. If you are not satisfied after following the Customer Satisfaction Procedure, you may contact the BBB using the toll-free telephone number, or write them atthe following address: BBB AUTOLINE Council of Better Business Bureaus,Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1804 Telephone: 1-800-955-5100 To file a claim, you will be asked to provide your name and address, your VehicleIdentification Number (VIN) and a statement of the nature of your complaint. Eligibility is limited by vehicle age and mileage, and other factors. 8-9