1997 Chevrolet Cavalier Owner's Manual - Page 370

We prefer you utilize the Customer Satisfaction REPORTING SAFETY DEFECTS Procedure before you resort AUTO LINE, but you to TO THE UNITED STATES may contactthe BBB at any time.The BBB will attempt to resolve the complaint serving as an intermediary. If GOVERNMENT this mediation is unsuccessful, an informal hearing will If you believe that your vehicle has a defect which could be scheduled where eligible customers may present their cause a crashor could cause injuryor death, you should case to an impartial third-party arbitrator. immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to The arbitrator will make decision which you may a notifying General Motors. accept or reject. If you accept the decision, will be GM bound by that decision.The entire dispute resolution If NHTSA receives similar complaints, may open an it procedure should ordinarily take about days from the 40 investigation, andif it finds that a safety defect exists in time you file a claim until a decision made. is a groupof vehicles, it may order a recall and remedy Some state laws may require you use this program to before filing a claim with a state-run arbitration program or in the courts. For further information, contact the BBB at 1-800-955-5 100 or the Chevrolet Customer Assistance Centerat 1-800-222- 1020. campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 in the Washington, D.C. area)or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety fromthe Hotline. Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information.