1998 Chevrolet Prizm Owner's Manual - Page 344

We prefer you utilize the Customer Satisfaction REPORTING SAFETY DEFECTS to Procedure before you resort AUTO LINE, butyou TO THE UNITED STATES may contact the BBB at any time.The BBB will attempt to resolvethe complaint serving as an intermediary. If GOVERNMENT this mediation is unsuccessful, an informal hearing will If you believe that your vehicle has a defect which could be scheduled where eligible customers may present their cause a crash or could cause injury or death, you should case toan impartial third-party arbitrator. immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to The arbitrator will make a decision which you may accept or reject. you accept the decision, GM will be If notifying General Motors. bound by that decision. entire dispute resolution The If NHTSA receives similar complaints, it may open an 40 procedure should ordinarily take about days from the investigation, andif it finds that a safety defect exists in time youfile a claim untila decision is made. a a groupof vehicles, it may order recall and remedy Some state laws may require you to use this program before filing a claim with a state-run arbitration program or in the courts. For further information, contact the BBB at 1-800-955-5100 or the Chevrolet Customer Assistance Center at 1-800-222- 1020. campaign. However, NHTSA cannot become involved in individual problems between you, your dealer or General Motors. To contact NHTSA, you may either call the Auto Safety Hotline toll-free at 1-800-424-9393 (or 366-0123 the in Washington, D.C. area) or write to: NHTSA, U.S. Department of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. Warranty Information Your vehicle comes with a separate warranty booklet that contains detailed warranty information. 8-10