2010 Infiniti EX35 Owner's Manual - Page 307

TROUBLESHOOTING GUIDE The system should respond correctly to all voice commands without difficulty. If problems are encountered, follow the solutions given in this guide for the appropriate error. Where the solutions are listed by number, try each solution in turn, starting with number one, until the problem is resolved. Symptom/error message Solution 1. Ensure that the command format is valid, see "Command List" earlier in this section. 2. Speak clearly without pausing between words and at a level appropriate to the ambient noise level. 3. Ensure that the ambient noise level is not excessive, for example, windows open or defrost on. Displays "COMMAND NOT RECOGNIZED" or the system fails to interpret the command correctly. NOTE: If it is too noisy to use the phone, it is likely that voice commands will not be recognized. 4. If optional words of the command have been omitted, then the command should be tried with these in place. The system consistently selects the wrong voicetag in the phonebook. The system cannot be operated.* 1. Ensure that the voicetag requested matches what was originally stored. (See "BLUETOOTH HANDSFREE PHONE SYSTEM (models with navigation system)" earlier in this section; page 4-94.) 2. Replace one of the voicetags being confused with a different voicetag. 1. Make sure that the soft top is usable. If the soft top is not working, contact an INFINITI retailer. 2. Close the retractable hard top. 3. Open and close the retractable hard top before operating the system. *: For Roadster models. 4-142 Monitor, climate, audio, phone and voice recognition systems