2002 Mazda Millenia Owner's Manual - Page 219
2002 Mazda Millenia Manual
Page 219 highlights
J76Y.book Page 3 Wednesday, March 27, 2002 5:04 PM Customer Information Customer Assistance Customer Assistance (Canada) M Satisfaction Review Process Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In our experience, any questions, problems, or complaints regarding the operation of your Mazda or any other general service transactions are most effectively resolved by your dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal dealership procedures, we recommend that you take the following steps: M STEP 1 Contact the Mazda Dealer Discuss the matter with a member of dealership management. If the Service Manager has already reviewed your concerns, contact the owner of the dealership or its General Manager. M STEP 2 Contact the Mazda Regional Office If you feel that you still require assistance, ask the dealer Service Manager to arrange for you to meet the local Mazda Service Representative. If more expedient, contact Mazda Canada Inc.Regional Office nearest you for such arrangements. Regional Office address and phone numbers are shown (page 9-5). 9-3 Form No. 8Q47-EA-01F