2002 Mazda Millenia Owner's Manual - Page 220

2002 Mazda Millenia Manual

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J76Y.book Page 4 Wednesday, March 27, 2002 5:04 PM Customer Information Customer Assistance M STEP 3 Contact the Mazda Customer Relations Department If still not substantially satisfied, contact the Customer Relations Department, Mazda Canada Inc., 305 Milner Avenue, Suite 400 Scarborough, Ontario M1B 3V4 Canada TEL:1 (800) 263-4680. Provide the Department with the following information: 1. Your name, address and telephone number 2. Year and model of vehicle 3. Vehicle Identification Number (VIN). Refer to the "Vehicle Identification Labels" page of section 10 of this manual for the location of the VIN. 4. Purchase date 5. Present odometer reading 6. Your dealer's name and location 7. The nature of your problem and/or cause of dissatisfaction The Department, in cooperation with the local Mazda Service Representative, will review the case to determine if everything possible has been done to ensure your satisfaction. Please recognize that the resolution of service problems in most cases requires the use of your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the above three steps in sequence therefore for most effective results. M Mediation/Arbitration Program Occasionally a customer concern cannot be resolved through Mazda's Customer Satisfaction Program. If after exhausting the procedures in this manual your concern is still not resolved, you have another option. Mazda Canada Inc. participates in an arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your concern may be reviewed and resolved by an independent third party through binding arbitration. Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers. Mazda's participation in CAMVAP makes a valuable contribution to our achieving that goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the award is binding on both you and Mazda Canada Inc. 9-4 Form No. 8Q47-EA-01F

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9-4
Customer Information
Customer Assistance
Form No. 8Q47-EA-01F
▼
STEP 3 Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 305 Milner Avenue, Suite 400 Scarborough, Ontario M1B 3V4 Canada
TEL:1 (800) 263-4680.
Provide the Department with the following information:
1.
Your name, address and telephone number
2.
Year and model of vehicle
3.
Vehicle Identification Number (VIN). Refer to the "Vehicle Identification Labels" page
of section 10 of this manual for the location of the VIN.
4.
Purchase date
5.
Present odometer reading
6.
Your dealer’s name and location
7.
The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer’s service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence therefore for most effective results.
▼
Mediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda’s Customer
Satisfaction Program. If after exhausting the procedures in this manual your concern is still
not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third party through binding
arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda’s participation in CAMVAP makes a valuable contribution to our achieving that
goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the
award is binding on both you and Mazda Canada Inc.
J76Y.book
Page 4
Wednesday, March 27, 2002
5:04 PM