1993 Pontiac Firebird Owner's Manual - Page 309

Customer Assistance Information Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and Pontiac. Normally, any concerns with the sales transaction or the operationof your vehicle will be resolved by your dealer's Sales or Service Departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern witha member of dealership management. I Complaints can often be quickly resolved I I at that level. If the matter has already been reviewed with the Sales, Service, or Parts Manager, contact the ownerof the dealership or the General Manager. STEP TWO: If after contacting a member of Dealership Management, it appears your concern cannot be resolved by the dealership without further help, contact the PontiacCustomer Assistance Center by calling 1-800-PM-CARES. In Canada, contact GM of Canada Customer Assistance Center in Oshawa by calling 1-800-263-3777(English) or 1-800-263-7854 (French). In Mexico, call (525) 254-3777. In Puerto Rico or Virgin Islands, call 1-809-763- 13 15. In all other overseas locations, contact GM International Export Salesin Canada by calling 1-416-644-41 12. For prompt assistance, please have the following information available to give the Customer Assistance Representative: Your name, address, telephone number Vehicle Identification Number (Thisis available from the vehicle registration or title, or the plate attachedto the left top of the instrument panel and visible through the windshield.) Dealership name and location = 308