3Ware 3W-6800 User Guide - Page 151

Troubleshooting: Problems and Solutions, Hardware Installation

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Troubleshooting Troubleshooting: Problems and Solutions Note: For more troubleshooting tips and frequently asked questions, refer to 3ware's support web page at http://www.3ware.com/support. Hardware Installation Q1: The rail on the storage switch doesn't fit in the case. Use a screwdriver to remove the black end rail. It aligns and secures the storage switch in the computer chassis but is not critical for operation. Q2: My system only has two power connectors but I have four drives. The kit includes two Y-splitter power cables. Plug them into your existing power supply lines to go from two to four power lines for your drives. Q3: The system doesn't begin booting (no BIOS runs) when the storage switch is installed but boots OK when the switch is removed. Check the cabling between the drives and the storage switch. A cable plugged in upside down can prevent your system from running its BIOS. Q4: The 3ware BIOS scrolling messages never appear. The storage switch is not installed properly. Reinstall the hardware and reboot. www.3ware.com 141

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Troubleshooting
www.3ware.com
141
Troubleshooting:
Problems and Solutions
Note:
For more troubleshooting tips and frequently
asked questions, refer to 3ware’s support web page at
Hardware Installation
Q1:
The rail on the storage switch doesn't fit in the case.
Use a screwdriver to remove the black end rail. It aligns and secures
the storage switch in the computer chassis but is not critical for
operation.
Q2:
My system only has two power connectors but I have four
drives.
The kit includes two Y-splitter power cables. Plug them into your
existing power supply lines to go from two to four power lines for
your drives.
Q3:
The system doesn’t begin booting (no BIOS runs) when the
storage switch is installed but boots OK when the switch is
removed.
Check the cabling between the drives and the storage switch. A
cable plugged in upside down can prevent your system from run-
ning its BIOS.
Q4:
The 3ware BIOS scrolling messages never appear.
The storage switch is not installed properly. Reinstall the hardware
and reboot.