Airlink AP671W User Manual - Page 54

Troubleshooting

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Chapter 3 Troubleshooting If you found the access point is working improperly or stop responding to you, don't panic! Before you contact your dealer of purchase for help, please read this troubleshooting first. Some problems can be solved by yourself within very short time! Scenario Solution Access point is not responding to me when I want to access it by web browser Please check the connection of power cord and network cable of this access point. All cords and cables should be correctly and firmly inserted to the access point. You must use the same IP address section which access point uses. Are you using MAC or IP address filter? Try to connect the access point by another computer and see if it works; if not, please perform a hard reset (pressing 'reset' button). Set your computer to obtain an IP address automatically (DHCP), and see if your computer can get an IP address. If you did a firmware upgrade and this happens, contact your dealer of purchase for help. If all above solutions don't work, contact the dealer of purchase for help. Can't get connected to wireless access point If encryption is enabled, please re-check WEP or WPA passphrase settings on your wireless client. Try to move closer to wireless access point. Unplug the power plug of access point, and plug it back again after 10 seconds. I can't locate my access point by my wireless client 'Broadcast ESSID' set to off? Is Antenna properly installed and secured? Are you too far from your access point? Try to get closer. Please remember that you have to input ESSID on your wireless client manually, if ESSID broadcast is disabled. File download is very slow or breaks frequently Try to reset the access point and see if it's better after that. Try to know what computers do on your local network. If someone's transferring big files, other people will think Internet is really slow. Change channel number and see if this works. Access point become hot This is not a malfunction, if you can keep your hand on the access point's case. If you smell something wrong or see the smoke coming out from access point or power adapter, please disconnect the access point and power adapter from utility power (make sure it's safe before you're doing this!), and call your dealer of purchase for help. 53

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Chapter 3 Troubleshooting
If you found the access point is working improperly or stop responding to you, don’t panic!
Before you contact your dealer of purchase for help, please read this troubleshooting first. Some
problems can be solved by yourself within very short time!
Scenario
Solution
Access point is not
responding to me when I
want to access it by web
browser
Please check the connection of power cord and network cable of
this access point. All cords and cables should be correctly and
firmly inserted to the access point.
You must use the same IP address section which access point
uses.
Are you using MAC or IP address filter? Try to connect the access
point by another computer and see if it works; if not, please
perform a hard reset (pressing ‘reset’ button).
Set your computer to obtain an IP address automatically (DHCP),
and see if your computer can get an IP address.
If you did a firmware upgrade and this happens, contact your
dealer of purchase for help.
If all above solutions don’t work, contact the dealer of purchase
for help.
Can’t get connected to
wireless access point
If encryption is enabled, please re-check WEP or WPA
passphrase settings on your wireless client.
Try to move closer to wireless access point.
Unplug the power plug of access point, and plug it back again
after 10 seconds.
I can’t locate my access
point by my wireless
client
‘Broadcast ESSID’ set to off?
Is Antenna properly installed and secured?
Are you too far from your access point? Try to get closer.
Please remember that you have to input ESSID on your wireless
client manually, if ESSID broadcast is disabled.
File download is very
slow or breaks frequently
Try to reset the access point and see if it’s better after that.
Try to know what computers do on your local network. If
someone’s transferring big files, other people will think Internet is
really slow.
Change channel number and see if this works.
Access point become hot
This is not a malfunction, if you can keep your hand on the access
point’s case.
If you smell something wrong or see the smoke coming out from
access point or power adapter, please disconnect the access
point and power adapter from utility power (make sure it’s safe
before you’re doing this!), and call your dealer of purchase for
help.