Apple MB528LL User Guide - Page 138

Safari, Mail, and Contacts, Can't Send Email, Can't Receive Email

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Safari, Mail, and Contacts Can't Send Email If iPod touch is unable to send email, try the following:  In Settings, choose "Mail, Contacts, Calendars" and select the account you're trying to use. Tap Account Info, then tap SMTP under Outgoing Mail Server. Under Other SMTP Server, tap the SMTP server for your carrier, then tap to turn the server on. The Under Other SMTP settings also allow you to set up additional SMTP servers. Contact your carrier or Internet service provider for configuration information.  Set up your email account directly on iPod touch instead of syncing it from iTunes. In Settings, choose "Mail, Contacts, Calendars," tap Add Account and enter your account information. If iPod touch is unable to locate your service provider's settings when you enter your email address, go to www.apple.com/support and search for HT1277 to get additional help in setting up your account.  Turn iPod touch off, then turn it on again. Press and hold the Sleep/Wake button on top of iPod touch for a few seconds until a red slider appears, and then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.  Turn off Wi-Fi so iPod touch is connecting to the Internet via the cellular data network. In Settings, choose Wi-Fi and turn off Wi-Fi. For additional troubleshooting information, go to www.apple.com/support and search for TS1426. If you still can't send email, you can call an Apple Expert (not available in all countries). Go to www.apple.com/support/expert for information. If Apple Expert is not available in your country, get a free GMail, Yahoo!, or AOL account and try forwarding your mail to that account. Can't Receive Email If iPod touch is unable to receive email, try the following:  If you're using one or more computers to check the same email account, that may be creating a lock-out issue. For more information, go to www.apple.com/support and search for TS2621.  Set up your email account directly on iPod touch instead of syncing it from iTunes. In Settings, choose "Mail, Contacts, Calendars," tap Add Account and enter your account information. If iPod touch is unable to locate your service provider's settings when you enter your email address, go to www.apple.com/support and search for HT1277 to get additional help in setting up your account.  Turn iPod touch off, then turn it on again. Press and hold the Sleep/Wake button on top of iPod touch for a few seconds until a red slider appears, and then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears.  Turn off Wi-Fi so iPod touch is connecting to the Internet via the cellular data network. In Settings, choose Wi-Fi and turn off Wi-Fi. 138 Appendix A Troubleshooting

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138
Appendix A
Troubleshooting
Safari, Mail, and Contacts
Can’t Send Email
If iPod touch is unable to send email, try the following:
In Settings, choose “Mail, Contacts, Calendars” and select the account you’re trying
to use. Tap Account Info, then tap SMTP under Outgoing Mail Server. Under Other
SMTP Server, tap the SMTP server for your carrier, then tap to turn the server on.
The Under Other SMTP settings also allow you to set up additional SMTP servers.
Contact your carrier or Internet service provider for configuration information.
Set up your email account directly on iPod touch instead of syncing it from iTunes.
In Settings, choose “Mail, Contacts, Calendars,” tap Add Account and enter your
account information. If iPod touch is unable to locate your service provider’s settings
when you enter your email address, go to www.apple.com/support and search for
HT1277 to get additional help in setting up your account.
Turn iPod touch o
ff
, then turn it on again. Press and hold the Sleep/Wake button
on top of iPod touch for a few seconds until a red slider appears, and then drag the
slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
Turn o
ff
Wi-Fi so iPod touch is connecting to the Internet via the cellular data
network. In Settings, choose Wi-Fi and turn o
ff
Wi-Fi.
For additional troubleshooting information, go to www.apple.com/support and search
for TS1426. If you still can’t send email, you can call an Apple Expert (not available in all
countries). Go to www.apple.com/support/expert for information. If Apple Expert is not
available in your country, get a free GMail, Yahoo!, or AOL account and try forwarding
your mail to that account.
Can’t Receive Email
If iPod touch is unable to receive email, try the following:
If you’re using one or more computers to check the same email account, that may
be creating a lock-out issue. For more information, go to www.apple.com/support
and search for TS2621.
Set up your email account directly on iPod touch instead of syncing it from iTunes.
In Settings, choose “Mail, Contacts, Calendars,” tap Add Account and enter your
account information. If iPod touch is unable to locate your service provider’s settings
when you enter your email address, go to www.apple.com/support and search for
HT1277 to get additional help in setting up your account.
Turn iPod touch o
ff
, then turn it on again. Press and hold the Sleep/Wake button
on top of iPod touch for a few seconds until a red slider appears, and then drag the
slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
Turn o
ff
Wi-Fi so iPod touch is connecting to the Internet via the cellular data
network. In Settings, choose Wi-Fi and turn o
ff
Wi-Fi.