Arlo Pro 5 User Manual - Page 85

Not receiving push notifications for Arlo alerts, Out of range, Low battery

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Pro 5S 2K Spotlight Camera Out of range Make sure that your camera is close enough to receive a strong Wi-Fi signal. The range of your router's Wi-Fi signal can vary depending on the router model and conditions in your local environment. If you pair your camera to an optional Arlo SmartHub or base station, we recommend that you place the camera no farther than 300 feet (90 meters) from the SmartHub or base station. The range might be less if metal objects or thick walls and ceilings are between a camera and the SmartHub or base station. Make sure that your cameras display three or four bars of signal strength in the area where you intend to install them. The camera can work when signal strength is at one or two bars, but might go out of range intermittently due to fluctuations in the environment. Low battery A low battery can cause the camera to stream intermittently. It's time to recharge the battery or change it when the battery level is down to two bars on the Arlo Secure App Devices page. Not receiving push notifications for Arlo alerts You must be logged in to the Arlo Secure App to receive Arlo alerts on your smartphone or mobile device. Arlo registers your device for push notification when you log in. If you used the logout option instead of simply exiting the app, you must log back in to the app. You receive Arlo alerts even if your device is sleeping. Check the rules for armed modes Check the rules in your modes. Make sure that push notification is enabled in the Armed mode or in a custom mode if you created one. 1. Open the Arlo Secure App. 2. Tap Routines. 3. Select Modes. 4. Tap Edit on the top right corner of hte screen. 5. Select Settings on the top right corner of any Mode. 6. Edit Rules. 7. If you made changes, tap Save. Troubleshooting 85 User Manual

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85
Troubleshooting
Pro 5S 2K Spotlight Camera
User Manual
Out of range
Make sure that your camera is close enough to receive a strong Wi-Fi signal. The range of
your router’s Wi-Fi signal can vary depending on the router model and conditions in your
local environment. If you pair your camera to an optional Arlo SmartHub or base station,
we recommend that you place the camera no farther than 300 feet (90 meters) from the
SmartHub or base station. The range might be less if metal objects or thick walls and ceilings
are between a camera and the SmartHub or base station.
Make sure that your cameras display three or four bars of signal strength in the area where
you intend to install them. The camera can work when signal strength is at one or two bars,
but
might go out of range intermittently due to fluctuations in the environment.
Low battery
A low battery can cause the camera to stream intermittently. It’s time to recharge the battery
or change it when the battery level is down to two bars on the Arlo Secure App Devices page.
Not receiving push notifications for Arlo alerts
You must be logged in to the Arlo Secure App to receive Arlo alerts on your smartphone or
mobile device.
Arlo registers your device for push notification when you log in. If you used the
logout option instead of simply exiting the app, you must log back in to the app. You receive
Arlo alerts even if your device is sleeping.
Check the rules for armed modes
Check the rules in your modes. Make sure that push notification is enabled in the Armed mode
or in a custom mode if you created one.
1.
Open the Arlo Secure App.
2.
Tap
Routines
.
3.
Select
Modes
.
4.
Tap
Edit
on the top right corner of hte screen.
5.
Select
Settings
on the top right corner of any Mode.
6.
Edit
Rules
.
7.
If you made changes, tap
Save
.