Belkin F5D7230-4_V4000 User Guide - Page 100

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Troubleshooting If you are still unable to access the Internet after verifying these settings, please contact Belkin Technical Support. Problem: • The Setup Assistant completed, but my web browser doesn't work. • I am unable to connect to the Internet. The "Modem" light on my Router is blinking and the "Internet" light is solid. Solution: If the "Modem" light is blinking and the "Internet" light is solid, but you are unable to access the Internet, there may be third-party firewall software installed on the computer attempting to access the Internet. Examples of third-party firewall software are ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall, and Norton Personal Firewall. If you do have firewall software installed on your computer, please make sure that you properly configure it. You can determine if the firewall software is preventing Internet access by temporarily turning it off. If, while the firewall is disabled and Internet access works properly, you will need to change the firewall settings to function properly when it is turned on. Please refer to the instructions provided by the publisher of your firewall software for instructions on configuring the firewall to allow Internet access. If you are still unable to access the Internet after disabling any firewall software, please contact Belkin Technical Support. Problem: I can't connect to the Internet wirelessly. Solution: If you are unable to connect to the Internet from a wireless computer, please do the following: 1. Look at the lights on your Router. Your Belkin Router's lights should be as follows: • The "Power" light should be on. • The "Internet" light should be on. • The "Modem" light should be either on or blinking. 96

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96
Troubleshooting
If you are still unable to access the Internet after verifying these
settings, please contact Belkin Technical Support°
Problem:
•
The Setup Assistant completed, but my web browser
doesn’t work°
•
I am unable to connect to the Internet. The “Modem” light on my
Router is blinking and the “Internet” light is solid.
Solution:
If the “Modem” light is blinking and the “Internet” light is solid,
but you are unable to access the Internet, there may be third-party
firewall software installed on the computer attempting to access the
Internet. Examples of third-party firewall software are ZoneAlarm,
BlackICE PC Protection, McAfee Personal Firewall, and Norton
Personal Firewall°
If you do have firewall software installed on your computer, please
make sure that you properly configure it° You can determine if the
firewall software is preventing Internet access by temporarily turning
it off. If, while the firewall is disabled and Internet access works
properly, you will need to change the firewall settings to function
properly when it is turned on°
Please refer to the instructions provided by the publisher of your
firewall software for instructions on configuring the firewall to allow
Internet access.
If you are still unable to access the Internet after disabling any
firewall software, please contact Belkin Technical Support°
Problem:
I can’t connect to the Internet wirelessly.
Solution:
If you are unable to connect to the Internet from a wireless
computer, please do the following:
1.
Look at the lights on your Router° Your Belkin Router’s lights
should be as follows:
•
The “Power” light should be on.
•
The “Internet” light should be on.
•
The “
Modem” light should be either on or blinking°