Blackberry PRD-07630-054 Resource Kit - Page 63

XML Manifest Failed to Load, Destination 5.0 server found but unable to find BUA installation

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Installation and Administration Guide Troubleshooting • Use the sample configuration file located in the BlackBerry Enterprise Transporter installation files to try to identify the issue with the configuration file that you are using. XML Manifest Failed to Load Description This message appears when the BlackBerry Enterprise Transporter cannot load the manifest file that you specified. Possible solution Try performing one of the following actions: • Verify that the manifest file is in the location that you specified. • Create and configure a new manifest file. Destination 5.0 server found but unable to find BUA installation Description This message appears when you try to move user accounts to a destination BlackBerry Enterprise Server 5.0 and the BlackBerry Enterprise Transporter cannot detect the BlackBerry Enterprise Server User Administration Tool. The BlackBerry Enterprise Transporter uses the BlackBerry Enterprise Server User Administration Tool to assign default settings for groups, IT policies, and software configurations to the user accounts that you want to move to the destination BlackBerry Enterprise Server. Possible solution Install a compatible version of the BlackBerry Enterprise Server User Administration Tool on the computer that hosts the BlackBerry Enterprise Transporter. The BlackBerry Enterprise Server User Administration Tool is not required if the destination BlackBerry Enterprise Server is 5.0 SP1 or later. 63

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Use the sample configuration file located in the BlackBerry Enterprise Transporter installation files to try to identify the
issue with the configuration file that you are using.
XML Manifest Failed to Load
Description
This message appears when the BlackBerry Enterprise Transporter cannot load the manifest file that you specified.
Possible solution
Try performing one of the following actions:
•
Verify that the manifest file is in the location that you specified.
•
Create and configure a new manifest file.
Destination 5.0 server found but unable to find BUA
installation
Description
This message appears when you try to move user accounts to a destination BlackBerry Enterprise Server 5.0 and the
BlackBerry Enterprise Transporter cannot detect the BlackBerry Enterprise Server User Administration Tool. The
BlackBerry Enterprise Transporter uses the BlackBerry Enterprise Server User Administration Tool to assign default
settings for groups, IT policies, and software configurations to the user accounts that you want to move to the destination
BlackBerry Enterprise Server.
Possible solution
Install a compatible version of the BlackBerry Enterprise Server User Administration Tool on the computer that hosts the
BlackBerry Enterprise Transporter. The BlackBerry Enterprise Server User Administration Tool is not required if the
destination BlackBerry Enterprise Server is 5.0 SP1 or later.
Installation and Administration Guide
Troubleshooting
63