Blackberry PRD-07630-054 Resource Kit - Page 66

User validation error messages

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Installation and Administration Guide Troubleshooting User validation error messages No users have been activated on destination server - user may lose some device functionality Description This message appears when you try to move user accounts to a destination BlackBerry Enterprise Server that has never had user accounts added to it, and has never had BlackBerry devices activated. Possible solution Perform one of the following actions: • Use the BlackBerry Administration Service to activate the user accounts again. • Use the BlackBerry Administration Service to remove the user accounts from the BlackBerry Enterprise Server, then create and activate a test user account. Try migrating user accounts to the destination BlackBerry Enterprise Server again. Destination server does not support the current encryption scheme Description This message appears when the destination BlackBerry Enterprise Server does not support the encryption scheme that is used by the source BlackBerry Enterprise Server. For example, the source BlackBerry Enterprise Server uses Triple DES and the destination BlackBerry Enterprise Server uses Triple DES and AES. Possible solution Configure the source BlackBerry Enterprise Server and the destination BlackBerry Enterprise Server to use the same encryption algorithm and try to move the user accounts again. User not found in source Description This message appears when the BlackBerry Enterprise Transporter cannot find a user record in the source MDM domain with the email address that is specified in the manifest file. Possible solution Try performing the following actions: 66

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User validation error messages
No users have been activated on destination server - user may lose some
device functionality
Description
This message appears when you try to move user accounts to a destination BlackBerry Enterprise Server that has never
had user accounts added to it, and has never had BlackBerry devices activated.
Possible solution
Perform one of the following actions:
•
Use the BlackBerry Administration Service to activate the user accounts again.
•
Use the BlackBerry Administration Service to remove the user accounts from the BlackBerry Enterprise Server, then
create and activate a test user account. Try migrating user accounts to the destination BlackBerry Enterprise Server
again.
Destination server does not support the current encryption scheme
Description
This message appears when the destination BlackBerry Enterprise Server does not support the encryption scheme that is
used by the source BlackBerry Enterprise Server. For example, the source BlackBerry Enterprise Server uses Triple DES
and the destination BlackBerry Enterprise Server uses Triple DES and AES.
Possible solution
Configure the source BlackBerry Enterprise Server and the destination BlackBerry Enterprise Server to use the same
encryption algorithm and try to move the user accounts again.
User not found in source
Description
This message appears when the BlackBerry Enterprise Transporter cannot find a user record in the source MDM domain
with the email address that is specified in the manifest file.
Possible solution
Try performing the following actions:
Installation and Administration Guide
Troubleshooting
66