Blackberry PRD-07630-054 Resource Kit - Page 69
<email_address> Failed to load PIM Sync data for user
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Installation and Administration Guide Troubleshooting Failed to load PIM Sync data for user Description This message appears when the BlackBerry Enterprise Transporter cannot load the user account information from the organizer synchronization tables in the source BlackBerry Configuration Database. Possible solution Check the BlackBerry Enterprise Transporter log file for Microsoft SQL Server errors to identify which tables in the BlackBerry Configuration Database were affected. If possible, correct the problem and try to move the user account again. Incomplete SWITCH_SERVICE command data Description This message appears when the BlackBerry Enterprise Transporter cannot queue a switch service command for the user account. Possible solution Try performing the following actions: • Review the BlackBerry Messaging Agent log file for the destination BlackBerry Enterprise Server to determine why the BlackBerry Enterprise Server did not queue a switch service command automatically. • Verify that the routing information for the user account on the source and destination server is not blank or null, and that the configuration ID for the user account on the destination server is greater than 0. User account status: Skipped On the Report tab, this status message appears for user accounts that were previously moved to the destination BlackBerry Enterprise Server. User validation warning messages Invalid PIN Description This message appears when the user account has an invalid, null, or 0 PIN, which indicates that the user account is not active. The BlackBerry Enterprise Transporter can move the user account, but IT administration commands do not complete, and you must activate the user account after the migration to the destination BlackBerry Enterprise Server. 69