Brother International DCP-L2550DW Online Users Guide HTML - Page 459
Error and Maintenance Messages, Home > - drum
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Home > Troubleshooting > Error and Maintenance Messages Error and Maintenance Messages As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown in the table. You can correct most errors and perform routine maintenance by yourself. If you need more tips: Visit us at support.brother.com, and click FAQs & Troubleshooting. >> HL-L2390DW/DCP-L2550DW/MFC-L2690DW/MFC-L2690DWXL/MFC-L2710DW/MFC-L2717DW >> HL-L2395DW/MFC-L2730DW/MFC-L2750DW/MFC-L2750DWXL HL-L2390DW/DCP-L2550DW/MFC-L2690DW/MFC-L2690DWXL/MFC-L2710DW/ MFC-L2717DW Error Message Cause Action 2-sided Disabled The back cover of the machine is not Close the back cover of the machine closed completely. until it locks in the closed position. The 2-sided tray is not installed completely. Install the 2-sided tray firmly in the machine. Cartridge Error Put the Black (BK) Toner Cartridge back in. The toner cartridge is not installed correctly. Put the Toner Cartridge back in. Pull out the drum unit and toner cartridge assembly, take out the toner cartridge, and put it back in the drum unit again. Put the drum unit and toner cartridge assembly back in the machine. If the problem continues, contact Brother Customer Service or your local Brother dealer. Comm.Error Poor telephone line quality caused a communication error. Send the fax again or connect the machine to another telephone line. If the problem continues, contact the telephone company and ask them to check your telephone line. Cover is Open. The front cover is not completely closed. Open and then firmly close the front cover of the machine. The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power. Close the fuser cover located inside the back cover of the machine. The ADF cover is not completely closed. Close the ADF cover. If the error message remains, press Stop/Exit. Disconnected The other person or other person's fax machine stopped the call. Try to send or receive again. If calls are stopped repeatedly and you are using a VoIP (Voice over IP) system, try changing the Compatibility to Basic (for VoIP). Document Jam The document was not inserted or fed Remove the jammed paper from the correctly, or the document scanned ADF unit. from the ADF was too long. Clear any debris or scraps of paper from the ADF unit paper path. Press Stop/Exit. DR Mode in Use The machine is set to Distinctive Ring Set Distinctive Ring to Off. mode. You cannot change the 452