Brother International DCP-L2550DW Online Users Guide HTML - Page 513
Scanning difficulties, Software difficulties, Difficulties, Suggestions, Desktop, Scan Settings
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Difficulties Cannot make a copy. Vertical black line appears in copies. Copies are blank. Scanning difficulties Suggestions Make sure you pressed Copy and the machine is in Copy mode. Contact your administrator to check your Secure Function Lock Settings. Black vertical lines on copies are typically caused by dirt or correction fluid on the glass strip, or the corona wire is dirty. Clean the glass strip and scanner glass and the white bar and white plastic above them. Make sure you are loading the document correctly. Difficulties Suggestions TWAIN or WIA errors appear when starting to scan. (Windows) Make sure the Brother TWAIN or WIA driver is selected as the primary source in your scanning application. For example, in Nuance™ PaperPort™ 14SE, click Desktop > Scan Settings > Select to choose the Brother TWAIN/WIA driver. TWAIN or ICA errors appear when starting to scan. (Mac) Make sure the Brother TWAIN driver is selected as the primary source. You can also scan documents using the ICA Scanner Driver. OCR does not work. Try increasing the scanning resolution. Cannot scan. Contact your administrator to check your Secure Function Lock Settings. Software difficulties Difficulties Cannot install software or print. Suggestions (Windows ) Run the install program again. This program will repair and reinstall the software. Related Information • Troubleshooting 506
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