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Brother International HL-L2380DW Basic Users Guide - Page 59

A Troubleshooting, Identify the Problem

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A Troubleshooting Use this section to resolve problems you may encounter when using your Brother machine. Identify the Problem Even if there seems to be a problem with your machine, you can correct most problems yourself. First, check the following: • The machine's power cord is connected correctly and the machine's power is on. • All of the machine's orange protective parts have been removed. • Paper is inserted correctly in the paper tray. • The interface cables are securely connected to the machine and the computer. • Check the LCD or the machine's status in Status Monitor on your computer. Find the Error Using the Status Monitor Find the Solution • A green icon indicates the normal stand-by condition. • A yellow icon indicates a warning. • A red icon indicates an error has occurred. • A gray icon indicates the machine is offline. • Click the Troubleshooting button to access Brother's troubleshooting website. • Double-click the icon in the task tray. • (Windows®) If you check Load Status Monitor on Startup, the Status Monitor will launch automatically each time you start your PC. 44

Section	Page
Basic User's Guide HL-L2380DW/MFC-L2720DW/MFC-L2740DW	1
Brother Numbers	3
Register Your Product	3
FAQs (Frequently Asked Questions)	3
For Customer Service	4
Ordering Accessories and Supplies	5
Order Information	6
Notice - Disclaimer of Warranties (USA and Canada)	7
For the Latest Driver Updates	7
The Online User's Guide Helps You Get the Most Out of Your Machine	8
If you have questions or problems, please take a look at our FAQs.	9
Definitions of Notes	11
Compilation and Publication Notice	12
Table of Contents	13
1 General Information	16
Control Panel Overview	16
Touchscreen LCD Overview	18
How to Navigate the Touchscreen LCD	19
Access Brother Utilities	21
Initial Setup	22
Set the Date and Time	22
Adjust the Ring Volume	22
Adjust the Beeper Volume	22
Adjust the Speaker Volume	22
2 Paper Handling	24
Load Paper	24
Load and Print using the Paper Tray	24
Set the Check Size	25
Change the Paper Size	25
Change the Paper Type	26
Recommended Print Media	26
Using Special Paper	27
3 Print	28
Print from Your Computer (Windows®)	28
Print a Document (Windows®)	28
Print on Both Sides of the Paper (Windows®)	28
Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)	29
Printing on Envelopes, Thick Paper, or Labels	30
Printing on Plain Paper, Thin Paper, Recycled Paper, or Bond Paper using the Manual Feed Slot	32
4 Copy	34
Copy a Document	34
Copy Settings	35
Copy Option	35
Copy Multiple Pages on Both Sides of the Paper	37
Copy a 2-sided Document Using the ADF	38
Copy a 2-sided Document Using the Scanner Glass	39
Copy Both Sides of an ID Card onto One Page	40
5 Scan	42
Scan from Your Computer (Windows®)	42
Save Scanned Documents and Photos to a Folder as a PDF File Using ControlCenter4 Advanced Mode (Windows®)	42
Scan Using the Scan Button on Your Brother Machine	43
Scan Using the Scan Button on the Machine	43
6 Fax	45
Before Faxing	45
Set Your Station ID	45
Set Telephone Line Compatibility for Interference and VoIP Systems	46
Receive Modes	46
Choose the Correct Receive Mode	48
Set the F/T Ring Time (Pseudo/Double-ring)	50
Set the Number of Rings Before the Machine Answers (Ring Delay)	50
Store Numbers	51
Store Address Book Numbers	51
Change or Delete Address Book Names or Numbers	51
Telephone Services and External Devices	53
Voice Mail	53
Distinctive Ring	53
Voice Over Internet Protocol (VoIP)	53
Connection of an External Telephone Answering Device (TAD)	53
External and Extension Telephones	53
Send and Receive a Fax Using Your Machine	55
Send a Fax	55
Fax Using Your Computer (PC-FAX)	57
Send Faxes from Your Computer	57
Receive Faxes on Your Computer (Windows® only)	57
A Troubleshooting	59
Identify the Problem	59
Error and Maintenance Messages	60
Fax and Telephone Problems	64
Troubleshooting for Other Fax Problems	65
Print or Scan Problems	67
Document and Paper Jams	69
Find the Jammed Document or Paper	69
Clear the Document Jam	69
Clear the Paper Jam	70
Paper is Jammed in the Paper Tray	70
Paper is Jammed in the Output Paper Tray	71
Paper is Jammed at the Back of the Machine	72
Paper is Jammed inside the Machine	73
Paper is Jammed in the 2-sided Tray	75
B Appendix	77
How to Enter Text on Your Brother Machine	77
Supplies	78