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Brother International MFC 5440CN Users Manual - English - Page 129

Troubleshooting and routine maintenance, Troubleshooting, Error messages - usb

UPC - 012502610915

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11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help, you must call the country where you bought the MFC. Calls must be made from within that country. Error messages As with any sophisticated office product, errors may occur. If this happens, your MFC identifies the problem and displays an error message. The most common error messages are shown below. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Comm.Error Poor phone line quality caused a communication error. Try the call again. If the problem continues, call the telephone company and ask them to check your phone line. Connection Fail You tried to poll a fax machine that Check the other fax machine's polling setup. is not in Polled Waiting mode. Cover is Open The scanner cover is not closed completely. Lift the scanner cover and then close it again. Data Remaining Print data remains in the MFC's memory. Re-start printing from your computer. Print data remains in the MFC's memory. The USB cable was unplugged while the computer was sending the data to the MFC. Press Stop/Exit. The MFC will cancel the job and eject the page that is being printed. Disconnected The other person or other person's Try to send or receive again. fax machine stopped the call. 11 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE

Section	Page
USER'S GUIDE MFC-5440CN/MFC-5840CN	1
Brother numbers	3
Register your product	3
Frequently asked questions (FAQs)	3
For Customer Service	3
Brother fax back system (USA only)	4
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	5
Compilation and Publication Notice	5
Brother® One Year Limited Warranty and Replacement Service (USA only)	6
Brother® One Year Limited Warranty and Replacement Service (USA only)	7
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only)	8
Safety precautions	9
To use the MFC safely	9
Choosing a location	11
Quick Reference Guide	12
Sending faxes	12
Storing numbers	12
Dialing operations	12
Making copies	12
Table of Contents	13
1 Introduction	20
Using this Guide	20
Finding information	20
Symbols used in this Guide	20
Control panel overview	21
Turning the MFC on and off	24
On/Off Setting	25
Load documents	26
Using the automatic document feeder (ADF)	26
Recommended environment	26
Using the scanner glass	28
About paper	29
Recommended Paper	29
Handling and using special paper	30
Paper type and size for each operation	31
Paper weight, thickness and capacity	32
Paper capacity of the output paper tray	32
Printable area	33
How to load paper, envelopes and post cards	34
To load paper or other media	34
To load paper in paper tray#2 (MFC-5840CN only)	36
To load envelopes	39
To load post cards	40
About fax machines	41
Custom features	41
Do you have Voice Mail on the phone line?	41
Why should there be problems?	41
How can you avoid possible problems?	41
Fax tones and handshake	42
ECM (Error Correction Mode)	43
2 Getting started	44
Initial Setup	44
Setting the Date and Time	44
Setting Tone and Pulse dialing mode	44
Setting the Station ID	45
General Setup	46
Setting the Mode Timer	46
Setting the Paper Type	46
Setting the Paper Size	47
Setting the Ring Volume	48
Setting the Beeper Volume	48
Setting the Speaker Volume	49
Turning on Automatic Daylight Savings Time	49
Setting the LCD Contrast	50
Setting the Tray Use for Copy mode (MFC-5840CN only)	50
Setting the Tray Use for Fax mode (MFC-5840CN only)	51
3 Setup Send	52
How to enter Fax mode	52
How to dial	52
Manual dialing	52
Speed-Dialing	53
Search	53
Fax Redial	53
How to Fax (B&W and Color)	54
Color fax transmission	54
Faxing from the ADF	54
Faxing from the scanner glass	55
Automatic transmission	56
Manual transmission	56
Out of Memory message	57
Basic sending operations	58
Sending faxes using multiple settings	58
Contrast	58
Fax Resolution	59
Dual Access (Not available for color faxes)	60
Real Time Transmission	61
Checking job status	62
Canceling a fax in progress	62
Canceling a scheduled job	62
Advanced sending operations	63
Broadcasting (Not available for color faxes)	63
Overseas Mode	64
Delayed Fax (Not available for color faxes)	65
Setting up Polled Transmit (Not available for color faxes)	65
Delayed Batch Transmission (Not available for color faxes)	66
Faxing A4 size documents from the scanner glass	66
4 Setup Receive	67
Basic receiving operations	67
Choosing the Receive Mode	67
To select or change your Receive Mode	68
Setting the Ring Delay	68
Setting the F/T Ring Time (Fax/Tel mode only)	69
Easy Receive	70
Printing a reduced incoming fax (Auto Reduction)	71
Printing a fax from the memory	71
Polling	72
Setting up Polling Receive	72
Setting up Sequential Polling Receive	72
5 Quick-Dial numbers and dialing options	73
Storing numbers for easy dialing	73
Storing Speed-Dial numbers	73
Changing Speed-Dial numbers	74
Setting up Groups for Broadcasting	75
Dialing options	77
Access codes and credit card numbers	77
Pause	77
Tone or Pulse	78
6 Remote Fax Options	79
(Not available for color faxes)	79
Setting up Fax Forwarding	79
Programming your pager number	80
Setting Fax Storage	81
Setting PC Fax Receive	81
Turning off Remote Fax Options	82
Setting your Remote Access Code	82
Remote Retrieval	83
Using your Remote Access Code	83
Remote commands	84
Retrieving fax messages	85
Changing your Fax Forwarding number	85
7 Printing reports	86
Fax settings and activity	86
Customizing the Transmission Verification Report	86
Setting the Journal Period	87
Printing reports	88
How to print a report	88
8 Making copies	89
Using the MFC as a copier	89
Enter Copy mode	89
Making a single copy	90
Making multiple copies	90
Stop copying	90
Using the temporary Copy keys	91
Increasing copy speed or quality	92
Enlarging or reducing the image copied	93
Setting the paper type (MFC-5440CN only)	94
Setting the tray select (MFC-5840CN only)	95
Changing the temporary copy settings	96
Setting paper type (MFC-5840CN only)	97
Setting paper size	97
Adjusting brightness	98
Adjusting contrast	99
Sorting copies using the ADF	99
Making N in 1 copies or a poster (Page Layout)	100
Changing the default copy settings	104
Increasing copy speed or quality	104
Adjusting brightness	104
Adjusting contrast	104
Adjusting color saturation	105
Out of Memory message	105
Legal limitations	106
9 Walk-Up PhotoCapture Center™ (MFC-5840CN only)	107
Introduction	107
PhotoCapture Center™ requirements	108
Getting started	109
Printing the Index (Thumbnails)	111
Printing images	112
DPOF printing	114
Changing the default settings	115
Increasing print speed or quality	115
Setting the paper & size	115
Adjusting brightness	116
Adjusting contrast	116
Color enhancement (True2Life®)	116
Cropping	118
Borderless	118
Understanding the Error Messages	119
Using PhotoCapture Center™ from your PC	120
Using PhotoCapture Center™ for scanning documents	120
10 Important information	121
Standard telephone and FCC Notices These notices are in effect on models sold and used in the United States only.	121
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	123
Important	124
Industry Canada Compliance Statement (Canada only)	124
For your safety	124
LAN connection	124
International ENERGY STAR® Compliance Statement	125
Important safety instructions	126
Trademarks	128
11 Troubleshooting and routine maintenance	129
Troubleshooting	129
Error messages	129
Document jams	133
Document is jammed in the top of the ADF unit.	133
Document is jammed inside the ADF unit.	133
Printer jam or paper jam	134
Paper is jammed inside the paper tray	134
Paper is jammed inside the MFC	135
If you are having difficulty with your MFC	137
Compatibility	142
How to improve print quality	143
Cleaning the print head	143
Checking the print quality	144
Checking the printing alignment	146
Checking the ink volume	147
Packing and shipping the MFC	148
Routine maintenance	151
Cleaning the scanner	151
Cleaning the MFC printer platen	152
Replacing the ink cartridges	153
Appendix A	157
Setting up telephone services	157
Distinctive Ring	157
What does your telephone company’s ‘Distinctive Ring’ do?	157
What does Brother’s ‘Distinctive Ring’ do?	158
Do you have Voice Mail?	158
Before you choose the ring pattern to register	159
Registering the Distinctive Ring pattern	160
Turning off the Distinctive Ring	160
Caller ID	161
Viewing Caller ID List	162
Printing Caller ID List	162
Advanced receiving operations	163
Operation from extension telephones	163
Fax/Tel mode when power key is On	163
Fax/Tel mode when power key is Off	163
Using a cordless external handset	164
Changing the remote codes	164
Connecting an external device to your MFC	165
Connecting an external telephone	165
Connecting an external telephone answering device (TAD)	166
Sequence	166
Connections	168
Recording outgoing message (OGM) on an external TAD	168
Special line considerations	169
Roll over phone lines	169
Two-line phone system	169
Converting telephone wall outlets	170
Installing MFC, external two-line TAD and two-line telephone	171
Multi-line connections (PBX)	172
If you are installing the MFC to work with a PBX	172
Custom features on your phone line	172
Appendix B	173
On-screen programming	173
Menu table	173
Memory storage	173
Navigation keys	174
Entering Text	184
Inserting spaces	184
Making corrections	184
Repeating letters	184
Special characters and symbols	185
Glossary	186
Specifications	191
Product description	191
General	191
Print media	193
Copy	194
PhotoCapture Center (MFC-5840CN only)	195
Fax	196
Scanner	197
Printer	198
Interfaces	198
Computer requirements	199
Consumable items	200
Network (LAN)	201
Optional External Wireless Print/Scan Server (NC-2200w)	201
Index	202
Remote Retrieval Access card	208