Brother International MFC 5440CN Users Manual - English - Page 137
If you are having difficulty with your MFC, The Brother Solutions Center offers the latest FAQs - printer software
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If you are having difficulty with your MFC If you think there is a problem with your MFC, check the chart below and follow the troubleshooting tips. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. DIFFICULTY Printing No printout Poor quality print. White horizontal lines appear in text or graphics. MFC prints blank pages. Characters and lines are stacked. Printed text or images are skewed. Smudged stain at the top center of the printed page. SUGGESTIONS Check the interface cable connection on both the MFC and your computer. Check that the MFC is plugged in and On/Off key turned On. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 11-25.) Check to see if the LCD is showing an error message. (See Error messages on page 11-1.) Check the print quality. (See Checking the print quality on page 11-16.) Make sure the Printer Driver or Paper Type setting in the menu matches the type of paper you are using. (See Media Type on page 1-8 in Software User's Guide on the CD-ROM and Setting the Paper Type on page 2-3.) Make sure your ink cartridges are fresh. Cartridges remain fresh for up to two years if kept in their original packaging, after that the ink may become clogged. Cartridge expiration dates are printed on the package. Try using the recommended types of paper. (See About paper on page 1-10.) The recommended environment for your MFC is between 68°F to 91°F. Clean the print head. (See Cleaning the print head on page 11-15.) Try using the recommended types of paper. (See About paper on page 1-10.) If horizontal bands appear when using plain paper, use the 'Enhanced Normal Printing' mode to help avoid banding on some types of plain paper. In the printer driver 'Basic' tab, click 'Settings', and check 'Enhanced Normal Printing'. If you continue to have horizontal bands, change the Media Type selection to 'Slow Drying Paper' in the printer driver 'Basic' tab to help enhance the print quality. Clean the print head. (See Cleaning the print head on page 11-15.) Check the printing alignment. (See Checking the printing alignment on page 11-18.) Make sure the paper is loaded properly in the paper tray and the paper side guide is adjusted correctly. (See How to load paper, envelopes and post cards on page 1-15.) Make sure the paper is not too thick or not curled. (See About paper on page 1-10.) 11 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE