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Brother International MFC-9125CN Network Users Manual - English - Page 147

Troubleshooting, Overview - printing problems

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14 Troubleshooting 14 Overview 14 This chapter explains how to resolve typical network problems you may encounter when using the machine. If after reading this chapter, you are unable to resolve your problem, please visit the Brother Solutions Center at: http://solutions.brother.com/ This chapter is divided into the following sections:  General problems  Network print software installation problems  Printing problems  Scanning and PC Fax problems  Protocol-specific troubleshooting  Wireless network specific troubleshooting (For MFC-9325CW) 14 136

Section	Page
NETWORK USER’S GUIDE MFC-9125CN MFC-9325CW	1
Table of Contents	6
1 Introduction	12
Overview	12
Network features	13
Network printing	13
Network scanning	13
Network PC Fax	13
Fax to Server (available as a download)	13
Management utilities	13
Internet fax/scan to E-mail server (available as a download)	15
Store Print Log to Network	15
Types of network connections	16
Wired network connection example	16
Peer-to-Peer printing using TCP/IP	16
Network Shared printing	17
Wireless network connection examples (For MFC-9325CW only)	18
Connected to a computer with an access point on the network (Infrastructure mode)	18
Connected to a wireless capable computer without an access point on the network (Ad-hoc mode)	18
Protocols	19
TCP/IP protocols and functionalities	19
DHCP/BOOTP/RARP	19
APIPA	19
ARP	19
DNS client	19
NetBIOS name resolution	19
WINS	20
LPR/LPD	20
SMTP client	20
Custom Raw Port (Default is Port9100)	20
IPP	20
mDNS	20
TELNET	20
SNMP	20
LLMNR	20
Web services	21
Web server (HTTP)	21
FTP	21
SNTP	21
CIFS	21
IPv6	21
Other protocol	22
LLTD	22
2 Configuring your machine for a network	23
Overview	23
IP addresses, subnet masks and gateways	23
IP address	23
How the IP address is assigned to your print server:	24
Subnet mask	24
Gateway (and router)	25
Step by step chart	25
Setting the IP address and subnet mask	26
Using the BRAdmin Light utility to configure your machine as a network printer	26
BRAdmin Light	26
How to configure your machine using the BRAdmin Light utility	26
Using the control panel to configure your machine for a network	28
Using other methods to configure your machine for a network	28
Changing the print server settings	29
Using the BRAdmin Light utility to change the print server settings	29
Using the BRAdmin Professional 3 utility to change print server settings (Windows®)	29
Using the control panel to change the print server settings	30
Using Web Based Management (web browser) to change the print/scan server settings	30
Using Remote Setup to change the print server settings (Not available for Windows Server® 2003/2008)	31
Remote Setup for Windows®	31
Remote Setup for Macintosh	31
Using other methods to change print server settings	31
3 Configuring your machine for a wireless network (For MFC-9325CW)	32
Overview	32
Wireless network terms and concepts	33
SSID (Service Set Identifier) and channels	33
Authentication and encryption	33
Authentication methods	33
Encryption methods	34
Network key	35
Step by step chart for wireless network configuration	36
For Infrastructure mode	36
For Ad-hoc mode	37
Confirm your network environment	38
Connected to a computer with an access point in the network (Infrastructure mode)	38
Connected to a wireless capable computer without an access point in the network (Ad-hoc mode)	38
Confirm your wireless network setup method	39
Configuration using the Brother installer application on the CD-ROM to configure your wireless network machine (Recommended)	39
Configuration using the WPS or AOSS control panel menu (Automatic Wireless mode) (Infrastructure mode only)	40
Configuration using the machine’s control panel Setup Wizard to configure your machine for a wireless network	40
Configuration using the PIN Method of Wi-Fi Protected Setup (Infrastructure mode only)	41
Configure your machine for a wireless network	42
Using the Brother installer application on the CD-ROM to configure your machine for a wireless network	42
Using the WPS or AOSS control panel menu to configure your machine for a wireless network (Automatic Wireless mode)	42
Using the Setup Wizard from the control panel	45
Using the PIN Method of Wi-Fi Protected Setup	49
4 Wireless configuration for Windows® using the Brother installer application (For MFC-9325CW)	51
Configuration in Infrastructure mode	51
Before configuring the wireless settings	51
Configure the wireless settings	52
5 Wireless configuration for Macintosh using the Brother installer application (MFC-9325CW only)	53
Configuration in Infrastructure mode	53
Before configuring the wireless settings	53
Configure the wireless settings	54
6 Control panel setup	55
Network menu	55
TCP/IP	55
Boot Method	55
IP Address	56
Subnet Mask	57
Gateway	58
Node Name	58
WINS Config	59
WINS Server	60
DNS Server	61
APIPA	61
IPv6	62
Ethernet (wired network only)	63
Setup Wizard (MFC-9325CW wireless network only)	63
WPS/AOSS (MFC-9325CW wireless network only)	63
WPS w/PIN Code (MFC-9325CW wireless network only)	64
WLAN Status (MFC-9325CW wireless network only)	64
Status	64
Signal	64
SSID	65
Comm.Mode	65
Set to Default (MFC-9325CW only)	66
Wired Enable (MFC-9325CW wired network only)	66
WLAN Enable (MFC-9325CW wireless network only)	67
E-mail / IFAX (available as a download)	67
Mail Address	67
Setup Server	68
Setup Mail RX	72
Setup Mail TX	74
Setup Relay	76
How to set a new default for Scan to E-mail (E-mail server) (available as a download)	77
How to set a new default for Scan to FTP	78
How to set a new default for Scan to Network	79
Fax to Server (available as a download)	80
Setting Fax to Server to On	80
How to operate Fax to Server	81
Time Zone	81
Windows® Time Zone setting	81
Restoring the network settings to factory default	82
Printing the Network Configuration List	83
7 Driver Deployment Wizard (Windows® only)	84
Overview	84
Connection methods	84
Peer-to-peer	84
Network Shared	85
How to install the Driver Deployment Wizard software	86
Using the Driver Deployment Wizard software	87
8 Network printing from Windows®: basic TCP/IP Peer-to-Peer printing	90
Overview	90
Configuring the standard TCP/IP port	91
Printer driver not yet installed	91
Printer driver already installed	91
Other sources of information	92
9 Internet printing for Windows®	93
Overview	93
IPP printing for Windows® XP, Windows Vista®, Windows® 7 and Windows Server® 2003/2008	94
For Windows Vista®, Windows® 7 and Windows Server® 2008	94
For Windows® XP and Windows Server® 2003	96
Specifying a different URL	97
Other sources of information	97
10 Network printing from Macintosh using the BR-Script 3 driver	98
Overview	98
How to choose the BR-Script 3 printer driver (TCP/IP)	98
For Mac OS X 10.4.11 users	98
For Mac OS X 10.5.x to 10.6.x	100
Other sources of information	101
11 Web Based Management	102
Overview	102
How to configure the machine settings using Web Based Management (web browser)	103
Password information	104
Secure Function Lock 2.0 (For MFC-9325CW)	105
How to configure the Secure Function Lock 2.0 settings using Web Based Management (web browser) (For MFC-9325CW)	106
Basic configuration	106
Scanning when using Secure Function Lock 2.0	107
Restricting PC print by PC user login name	107
Setting up public mode	108
Other features	108
Changing the Scan to FTP configuration using a web browser	109
Changing the Scan to Network configuration using a web browser	111
12 Internet fax and Scan to E-mail (E-mail server)	113
Internet fax overview	113
Getting connected	113
Control panel key functions	114
Sending an Internet fax	114
Manually entering text	115
Receiving E-mail or Internet fax	115
Receiving an Internet fax to your computer	116
Forwarding received E-mail and fax messages	116
Relay broadcasting	116
Relay broadcast from a machine	117
Sending to multiple phone numbers:	117
Relay broadcast from a computer	118
Microsoft® Outlook®:	118
TX Verification Mail	118
Setup Mail TX	119
Setup Mail RX	119
Error mail	119
Important information on Internet fax	120
Scan to E-mail (E-mail server) overview	121
How to operate Scan to E-mail (E-mail server)	121
Using One Touch or Speed Dial number	122
13 Security features	123
Overview	123
Security terms	123
Security protocols	124
SSL (Secure Socket Layer) / TLS (Transport Layer Security)	124
Web server (HTTPS)	124
IPPS	124
SNMPv3	124
Security methods for E-mail notification	124
POP before SMTP (PbS)	124
SMTP-AUTH (SMTP Authentication)	124
APOP (Authenticated Post Office Protocol)	124
Configuring the protocol settings	125
Managing your network printer securely	126
Secure Management using Web Based Management (web browser)	126
Secure Management using BRAdmin Professional 3 (for Windows®)	128
To use the BRAdmin Professional utility securely, you need to follow the points below.	128
Printing documents securely using IPPS	129
Specifying a different URL	129
Using E-mail notification with user authentication	130
Creating and installing a certificate	132
Creating and installing a self-signed certificate	133
How to create and install a self-signed certificate	133
How to install the self-signed certificate on your computer	134
Creating CSR and installing a certificate	145
How to create the CSR	145
How to install the certificate to your printer	145
Import and export the certificate and private key	146
How to import the certificate and private key	146
How to export the certificate and private key	146
14 Troubleshooting	147
Overview	147
General problems	148
Network print software installation problems	150
Printing problems	153
Scanning and PC Fax problems	154
Wireless network troubleshooting (For MFC-9325CW)	157
Wireless connection problem	157
Protocol-specific troubleshooting	158
Windows® XP, Windows Vista®, Windows® 7 and Windows Server® 2003/2008 IPP troubleshooting	158
Web Based Management (web browser) troubleshooting (TCP/IP)	158
Appendix A	159
Using services	159
Other ways to set the IP address (for advanced users and administrators)	160
Using DHCP to configure the IP address	160
Using BOOTP to configure the IP address	160
Using RARP to configure the IP address	161
Using APIPA to configure the IP address	161
Using ARP to configure the IP address	161
Using the TELNET console to configure the IP address	163
Using the Brother Web BRAdmin server software for IIS to configure the IP address	164
Installation when using web services (For Windows Vista® and Windows® 7 users)	165
Installation when using a Network Print Queue or Share (printer driver only)	166
Appendix B	167
Print server specifications	167
Ethernet wired network	167
Ethernet wireless network	168
Function table and default factory settings	170
MFC-9125CN	170
MFC-9125CN (Internet Fax and Scan to E-mail Server available as a download)	173
MFC-9325CW	177
MFC-9325CW (Internet Fax and Scan to E-mail Server available as a download)	182
Entering Text	189