Brother International PEDESIGNNEXT Users Manual - English - Page 278

Troubleshooting Troubleshooting If a problem occurs, click or Help, then Customer Support in the menu to visit the following Web site, where you can find causes and solutions to various problems and answers to frequently asked questions. If you have a problem, check the following solutions. If the solutions suggested do not correct the problem, contact your authorized dealer or Brother Customer Service. Problem Estimated Cause Solution Page The software is not installed correctly. An operation not described in the installation procedure was performed. (For example, Cancel was clicked or the CD-ROM was removed before the procedure was completed.) Follow the instructions as the software installs to correctly install the software. The installer does not automatically start up. Refer to the memo on page 6 of the Installation Guide, "If the installer does not automatically start up". The message "No card writer module is connected. Please connect card writer module." appeared. The driver for the USB card writer module is not installed correctly. When the USB connector is correctly plugged into the USB port, the installer for the driver of the USB card writer module starts up. If the operation described at the left does not correct the problem, go to the Web site mentioned under "Support/Service". (Refer to page 16.) When trying to upgrade from an older version, the message "Cannot connect to the Internet." or "The server could not be connected to. Wait a while, and then try connecting again." appeared and the USB card writer module could not be upgraded. The computer with the USB card writer module connected to its USB port could not establish a connection to the Internet. To upgrade the USB card writer module, the computer with the card writer module connected to its USB port must connect to the Internet. If firewall software is being used, it must be temporarily disabled during the upgrade. If a connection to the Internet cannot be established, contact your authorized dealer. The USB card writer module Not enough power is does not operate correctly. being supplied. Connect the USB card writer module to a USB port on the computer or to a self-powered USB hub that can supply enough power to the card writer module. 276