Brother International RJ-3050Ai Online Users Guide PDF - Page 126

Troubleshooting, Overview

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8 Troubleshooting 8 Overview 8 If you have any problems with the printer, first check to make sure that you have performed the following tasks correctly.  Install the battery or connect the printer to an AC or DC power outlet (see Using the Rechargeable Li-ion Battery on page 4).  Install and select the proper printer driver (see Installing the Printer Driver and the Software on page 21).  Connect the printer to the computer (see Connecting the Computer and Printer on page 24). If you still have problems, read the troubleshooting tips in this chapter for help. Problem Solution The printer does not print, or there is  Is the cable loose (when you are using a USB cable)? a printing error. Check that the cable is connected securely.  Is the RD Roll installed correctly? If not, remove the RD Roll and reinstall. 8 (See Inserting the RD Roll on page 10.)  Is there enough roll remaining? If not, install a new RD Roll.  Is the RD Roll compartment cover open? Check that the RD Roll compartment cover is closed.  Has a print error or transmission error occurred? Turn off the printer and on again. If the problem still occurs, contact Brother Customer Service at 1-800-255-0415.  Is the roll guide not touching the side of the RD Roll? Move the roll guide against the side of the RD Roll. (See Inserting the RD Roll on page 10.) The POWER indicator (for RJ-3050/3050Ai) or the LCD display (for RJ-3150/3150Ai) is not lit.  Is the battery inserted correctly? Check that the battery is inserted correctly. If it is, check that the battery has sufficient charge remaining.  If the POWER indicator (for RJ-3050/3050Ai) or the LCD display (for RJ-3150/3150Ai) still does not light up, contact Brother Customer Service at 1-800-255-0415. Printed paper contains streaks or poor quality characters, or paper is not fed correctly. Is the print head or roller dirty? Although the print head generally remains clean under normal use, lint or dirt from the roller may become stuck on the printer head. If this occurs, clean the roller (see Roller Maintenance on page 110). 117

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117
8
8
Overview
8
If you have any problems with the printer, first check to make sure that you have performed the following tasks
correctly.
Install the battery or connect the printer to an AC or DC power outlet (see
Using the Rechargeable Li-ion
Battery
on page 4).
Install and select the proper printer driver (see
Installing the Printer Driver and the Software
on page 21).
Connect the printer to the computer (see
Connecting the Computer and Printer
on page 24).
If you still have problems, read the troubleshooting tips in this chapter for help.
Troubleshooting
8
Problem
Solution
The printer does not print, or there is
a printing error.
Is the cable loose (when you are using a USB cable)?
Check that the cable is connected securely.
Is the RD Roll installed correctly?
If not, remove the RD Roll and reinstall.
(See
Inserting the RD Roll
on page 10.)
Is there enough roll remaining?
If not, install a new RD Roll.
Is the RD Roll compartment cover open?
Check that the RD Roll compartment cover is closed.
Has a print error or transmission error occurred?
Turn off the printer and on again. If the problem still occurs, contact Brother
Customer Service at 1-800-255-0415.
Is the roll guide not touching the side of the RD Roll?
Move the roll guide against the side of the RD Roll.
(See
Inserting the RD Roll
on page 10.)
The POWER indicator (for
RJ-3050/3050Ai) or the LCD display
(for RJ-3150/3150Ai) is not lit.
Is the battery inserted correctly?
Check that the battery is inserted correctly. If it is, check that the battery has
sufficient charge remaining.
If the POWER indicator (for RJ
-
3050/3050Ai) or the LCD display (for
RJ
-
3150/3150Ai) still does not light up, contact Brother Customer Service
at 1-800-255-0415.
Printed paper contains streaks or
poor quality characters, or paper is
not fed correctly.
Is the print head or roller dirty?
Although the print head generally remains clean under normal use, lint or dirt
from the roller may become stuck on the printer head. If this occurs, clean the
roller (see
Roller Maintenance
on page 110).