Brother International TD-4520TN Users Guide - Page 40

Troubleshooting

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6. Troubleshooting This chapter explains how to resolve typical problems you may encounter when using the printer. If you have any problems with the printer, first make sure you have performed the following tasks correctly. If you still have problems, contact the product manufacturer's customer service or your local dealer. Problem The LED Indicator is not lit. - The Brother Printer Management Tool shows Head Open. - The LED flashes in red. - The Brother Printer Management Tool shows Out of Ribbon or Ribbon Encoder Err. - The LED flashes in red. - The Brother Printer Management Tool shows Out of Paper. - The LED flashes in red. - The Brother Printer Management Tool shows Paper Jam. - The LED flashes in red. I cannot print. Memory full (FLASH/DRAM). Possible Cause Solution  Make sure the printer is correctly The Power Cord is not correctly connected to the power outlet (electrical connected. socket) using the Power Cord.  Turn the printer on. The Print Head mechanism is open. Close the Print Head mechanism.  The ribbon has run out.  The ribbon is installed incorrectly.  Install a new ribbon roll.  To install a new ribbon roll, see section 3.2.  The label has run out.  The label is installed  Install a new label roll. incorrectly.  To install a new label roll, see section 3.3.  The Gap/Black Mark Sensor  Calibrate the Gap/Black Mark Sensor. is not calibrated.  The Gap/Black Mark Sensor is not calibrated.  Make sure label size is set  Calibrate the Gap/Black Mark Sensor. correctly.  Set the label size correctly.  Labels may be stuck inside the Printer Head mechanism.  The cable is not connected to the serial or USB interface.  The serial port cable is not correctly connected.  Re-connect the serial or USB cable.  Try a new cable.  Use a correct ribbon or media.  Check the ribbon for damage.  Reinstall the ribbon.  Clean the Print Head.  Adjust the print density and print speed.  The Print Head's harness connector is not connected correctly with the Print Head. Turn off the printer and plug the connector again.  Make sure that your program contains the PRINT command at the end of the file and a CRLF at the end of each command line. The FLASH/DRAM storage is full. Delete unused files from the FLASH/DRAM. 36

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36
6. Troubleshooting
This chapter explains how to resolve typical problems you may encounter when using the printer. If
you have any problems with the printer, first make sure you have performed the following tasks
correctly.
If you still have problems, contact the product manufacturer's customer service or your local dealer.
Problem
Possible Cause
Solution
The LED Indicator is not lit.
The Power Cord is not correctly
connected.
Make sure the printer is correctly
connected to the power outlet (electrical
socket) using the Power Cord.
Turn the printer on.
- The Brother Printer
Management Tool shows
Head Open
.
- The LED flashes in red.
The Print Head mechanism is
open.
Close the Print Head mechanism.
- The Brother Printer
Management Tool shows
Out of Ribbon
or
Ribbon
Encoder Err.
- The LED flashes in red.
The ribbon has run out.
The ribbon is installed
incorrectly.
Install a new ribbon roll.
To install a new ribbon roll, see
section 3.2.
- The Brother Printer
Management Tool shows
Out of Paper
.
- The LED flashes in red.
The label has run out.
The label is installed
incorrectly.
The Gap/Black Mark Sensor
is not calibrated.
Install a new label roll.
To install a new label roll, see section 3.3.
Calibrate the Gap/Black Mark Sensor.
- The Brother Printer
Management Tool shows
Paper Jam
.
- The LED flashes in red.
The Gap/Black Mark Sensor
is not calibrated.
Make sure label size is set
correctly.
Labels may be stuck inside
the Printer Head mechanism.
Calibrate the Gap/Black Mark Sensor.
Set the label size correctly.
I cannot print.
The cable is not connected
to the serial or USB
interface.
The serial port cable is not
correctly connected.
Re-connect the serial or USB cable.
Try a new cable.
Use a correct ribbon or media.
Check the ribbon for damage.
Reinstall the ribbon.
Clean the Print Head.
Adjust the print density and print speed.
The Print Head's harness connector is not
connected correctly with the Print Head.
Turn off the printer and plug the connector
again.
Make sure that your program contains the
PRINT command at the end of the file and
a CRLF at the end of each command line.
Memory full
(FLASH/DRAM).
The FLASH/DRAM storage is
full.
Delete unused files from the FLASH/DRAM.