Brother International andtrade; QL-570VM Users Manual - English - Page 109
Troubleshooting
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9 Troubleshooting 9-1. QL-570 Label Printer Problem Solution The Brother QL-570 Label printer does not print, or a printing error is received. • Is the cable loose? Check that the cable is connected securely. • Is the DK Label or DK Tape roll installed correctly? If not, remove the DK Roll and reinstall. • Is there enough label/tape roll remaining? Check that there is enough label/tape roll remaining. • Is the DK Roll compartment cover open? Check that the DK Roll compartment cover is closed. • Has a print error or transmission error occurred? Turn off the Brother Label Printer and on again. If problem still occurs, contact Brother Customer Service at 1-877- BROTHER. The Status LED lamp is not lit. • Is the power cord plugged correctly? Check that the power cord is plugged. If inserted, try plugging it into another electrical outlet. * If the power button still does not light up, contact Brother Customer Service at 1-877-BROTHER. The printed label contains streaks or poor quality characters, or the label is not fed correctly. • Is the print head or roller dirty? While the print head generally remains clean under normal use, lint or dirt from the roller may become stuck on the printer head. If this occurs, clean the roller. (page 26) A data transmission error appears on the personal computer screen. • Is the correct port chosen? Check that the correct port is chosen from the "Print to the following port" list in the Printer Properties dialog box. • Is the Brother Label Printer in cooling mode (the LED lamp is flashing in orange)? Wait until the LED lamp stops flashing and then try printing again. Labels are jammed in the Label outlet. • Contact Brother Customer Service at 1-877-BROTHER. The label is not ejected properly after printing. • Check that the ejection path of the label is not blocked. • Check that the DK Label or DK Tape roll is set properly by removing the DK Label or DK Tape roll and reinstalling. • Ensure that the DK Label or DK Tape roll compartment cover is closed properly. The print quality is poor. • Is there dirt or lint on the roller preventing it from rolling freely? Clean the roller using the cleaning sheet (separately available). (page 26) Layout style is not updated when • Was a new label roll installed before activating the Add-in feature? Add-in feature is still activated and Exit the Add-in feature, load the second label roll type, reactivate the Add-in a new label roll is installed. feature, choose "Select Layout", and then verify the layout. 109