Brother International andtrade; QL-570VM Users Manual - English - Page 110

Visitor Badge & Management, Software VM-100

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9 Troubleshooting 9-2. Visitor Badge & Management Software (VM-100) Problem Possible cause Page reference Reservations cannot be made. (The [Reserve] button is not available.) Has the reservation function been turned off by the administrator? Have multiple visitors been selected in the list? Information can be saved for only one visitor at a time. page 60 page 93 page 95 Reservation information cannot be Has the reservation function been turned off by the administrator? page 60 overwritten. Reservation information cannot be Reservation information cannot be edited for visitors who have - edited. been issued a visitor badge. Data cannot be entered for the estimated arrival date and time. Has the reservation function been turned off by the administrator? page 60 A visitor cannot be signed in. Has information been entered for each required field? page 77 The visitor badge was not printed. Is a printer connected, and has it been turned on? page 20 page 21 Was the DK roll installed in the printer? page 23 If a message has appeared in the lower-right corner of the - window, follow the instructions that are indicated. A custom layout cannot be selected. Was the layout saved in an appropriate location? If the database file is on a server, save the custom layout on the same server.If the database file is on a local computer, save the custom layout on the same local computer. page 63 page 105 A custom layout cannot be printed cleanly. Are there more items in the custom layout than in the original preset layout? With VM-100, the number of items in the layout cannot be increased. Edit the layout by moving or deleting items. page 105 A logo cannot be specified when trying to replace the logo in the layout. If the database file is on a server, save the logo file on the same server. If the database file is on a local computer, save the logo file on the same local computer. page 63 page 105 The database file cannot be accessed. The User must be logged on to their computer with Administrator privileges in order to execute this function. For Windows Vista®, right click the VM-100 icon and select "Run as administrator". Is the path to the file correctly specified? If the file cannot be accessed even though the path to the file is correctly specified, the file may be corrupted. Use a backup file. - page 63 page 72 The emergency report cannot be printed. Is a printer connected, and has it been turned on? Is the printer driver installed on the computer sending the print command? Has the printer for printing the emergency report been set as the default printer? The emergency report can only be printed with the default printer. page 30 110

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Troubleshooting
9
110
9-2.
Visitor Badge & Management
Software (VM-100)
Problem
Possible cause
Page reference
Reservations cannot be made. (The
[Reserve]
button is not available.)
Has the reservation function been turned off by the administrator?
page 60
Have multiple visitors been selected in the list?
Information can be saved for only one visitor at a time.
page 93
page 95
Reservation information cannot be
overwritten.
Has the reservation function been turned off by the administrator?
page 60
Reservation information cannot be
edited.
Reservation information cannot be edited for visitors who have
been issued a visitor badge.
-
Data cannot be entered for the
estimated arrival date and time.
Has the reservation function been turned off by the administrator?
page 60
A visitor cannot be signed in.
Has information been entered for each required field?
page 77
The visitor badge was not printed.
Is a printer connected, and has it been turned on?
page 20
page 21
Was the DK roll installed in the printer?
page 23
If a message has appeared in the lower-right corner of the
window, follow the instructions that are indicated.
-
A custom layout cannot be
selected.
Was the layout saved in an appropriate location?
If the database file is on a server, save the custom layout on the
same server.If the database file is on a local computer, save the
custom layout on the same local computer.
page 63
page 105
A custom layout cannot be printed
cleanly.
Are there more items in the custom layout than in the original
preset layout?
With VM-100, the number of items in the layout cannot be
increased. Edit the layout by moving or deleting items.
page 105
A logo cannot be specified when
trying to replace the logo in the
layout.
If the database file is on a server, save the logo file on the same
server. If the database file is on a local computer, save the logo
file on the same local computer.
page 63
page 105
The database file cannot be
accessed.
The User must be logged on to their computer with Administrator
privileges in order to execute this function. For Windows Vista
®
,
right click the VM-100 icon and select "Run as administrator".
Is the path to the file correctly specified?
If the file cannot be accessed even though the path to the file is
correctly specified, the file may be corrupted. Use a backup file.
-
page 63
page 72
The emergency report cannot be
printed.
Is a printer connected, and has it been turned on?
Is the printer driver installed on the computer sending the print
command?
Has the printer for printing the emergency report been set as the
default printer?
The emergency report can only be printed with the default printer.
page 30