Canon DR1210C User Manual - Page 72

Documents Are Not Fed Correctly

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Documents Are Not Fed Correctly The following are possible causes when documents are not fed correctly. Problem Solution Static electricity, etc., is causing the pages of the document to stick together, and they cannot be separated correctly by the scanner. Before you place your document, thoroughly fan the stack of papers. (See "Placing Documents," on p. 21.) Problem Solution An attempt was made to scan a size, thickness, or type of paper that cannot be scanned by the scanner. Check the document size, thickness, and paper type. (See "Documents," on p. 20.) Problem Solution The roller unit or separation pad inside the feeder is soiled or worn. Clean the roller unit and separation pad. (See "Cleaning the Roller Unit and Separation Pad," on p. 60.) IMPORTANT The Separation Pad and Roller Unit are consumable components. The Separation Pad and the Roller Unit need to be replaced if cleaning them does not produce a visible improvement. Contact your local authorized Canon dealer or service representative, to replace the Separation Pad as the first step to solve your scanning problem. Replace the Roller Unit if there is no visible improvement after replacing the Separation Pad. Roller Unit Separation Pad 68 Appendices

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68
Appendices
Documents Are Not Fed Correctly
The following are possible causes when documents are not fed correctly.
Problem
Static electricity, etc., is causing the pages of the document
to stick together, and they cannot be separated correctly by
the scanner.
Solution
Before you place your document, thoroughly fan the stack of
papers. (See “Placing Documents,” on p. 21.)
Problem
An attempt was made to scan a size, thickness, or type of
paper that cannot be scanned by the scanner.
Solution
Check the document size, thickness, and paper type. (See
“Documents,” on p. 20.)
Problem
The roller unit or separation pad inside the feeder is soiled
or worn.
Solution
Clean the roller unit and separation pad. (See “Cleaning the Roller
Unit and Separation Pad,” on p. 60.)
IMPORTANT
The Separation Pad and Roller Unit are consumable components. The
Separation Pad and the Roller Unit need to be replaced if cleaning them does
not produce a visible improvement.
Contact your local authorized Canon
dealer or service representative, to replace the Separation Pad as the first step
to solve your scanning problem. Replace the Roller Unit if there is no visible
improvement after replacing the Separation Pad.
Separation Pad
Roller Unit