Canon Digital Rebel Software Instructions EOS DSD Ver.6 - Page 176

Troubleshooting When the "Could not complete installation correctly", "Communication between the camera and computer failed" or "Software not running correctly" message appears, check the items described below. I have installed the software but the camera and computer cannot communicate. ● Does your computer comply with these requirements? ➞ A Macintosh computer with a USB connector as a standard feature. * Operation is not guaranteed when the camera is connected to a USB interface that is not a standard feature of the computer. ● Are the camera and computer connected correctly? ➞ Connect the camera to your computer correctly using the dedicated USB cable. (M-9) ● Is the correct communication mode selected on the camera? ➞ To use the SOLUTION DISK software, set the camera's communication mode to [Normal]. If you are using the PTP function in OS X, set the mode to [PTP] (M-8). ● Is there sufficient charge left in the camera battery? ➞ Your computer does not supply power to the camera. Connect the DC Coupler Kit (optional) to the camera or load a fully charged battery into the camera before connecting it to your computer. ("Installing and Removing the Battery" in the Instructions provided with your camera) ● Do you have more than one camera connected to your computer? If you connect more than one camera to the same computer, the driver and camera may not operate normally. ➞ Close the software and disconnect all the dedicated USB cables. Then reconnect just the dedicated USB cable that connects the camera to your computer. ● Are you using the camera on a first-generation iMac without having first updated the firmware? Update the firmware using the iMac Firmware Update and then update the system software to OS X or OS 9. ➞ You can download the iMac Firmware Update from Apple's web site. ➞ Purchase OS X or OS 9 from your Apple retailer. (* Version 10.2 of OS X and version 9.2 of OS 9 are recommended.) M-72