Canon Digital Rebel Software Instructions EOS DSD Ver.6 - Page 91

Is there sufficient charge left in the camera battery?

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Troubleshooting ● Is there sufficient charge left in the camera battery? ➞ Your computer does not supply power to the camera. Connect the DC Coupler Kit (optional) to the camera or load a fully charged battery into the camera before connecting it to your computer. ("Installing and Removing the Battery" in the Instructions provided with your camera) ● Do you have more than one camera connected to your computer? If you connect more than one camera to the same computer, the driver and camera may not operate normally. W ➞ Close the software and disconnect all the dedicated USB cables. Then reconnect just the dedicated USB cable that connects the camera to your computer. ● Is the driver operating normally? Connect the camera to your computer with the dedicated USB cable and set the camera's power switch to (W-11) and open [Device Manager] (W-82). Click the plus symbol [+] to the left of [Imaging devices] and check that [EOS Kiss REBEL 300D] is displayed. ➞ If [EOS Kiss REBEL 300D] is not displayed, the driver is not operating normally. Briefly disconnect and then reconnect the dedicated USB cable, ensuring that the connection is secure. If [EOS Kiss REBEL 300D] still does not appear, use the following procedure to re-install the driver. 1 Disconnect the dedicated USB cable and uninstall the driver. (W-84) 2 Re-install the driver. (W-4) ➞ When the [X], [!] or [?] symbol is displayed beside [EOS Kiss REBEL 300D], part of the driver is missing or corrupted. Use the following procedure to re-install the driver. 1 Delete [EOS Kiss REBEL 300D] displayed in [Imaging devices]. 2 Disconnect the dedicated USB cable and uninstall the driver. (W-84) 7 3 Re-install the driver. (W-4) ● Is the driver installed correctly? Connect the camera to your computer with the dedicated USB cable and set the camera's power switch to (W-11) and open [Device Manager] (below). Click the plus symbol [+] to the left of [Other devices] or [Unknown devices] and check whether [EOS Kiss REBEL 300D] or [Canon Digital Camera] is displayed. Troubleshooting and Uninstallation W-81

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W-81
Troubleshooting and Uninstallation
W
7
Troubleshooting
➞
If [EOS Kiss REBEL 300D] is not displayed, the driver is not operating normally. Briefly
disconnect and then reconnect the dedicated USB cable, ensuring that the connection is
secure. If [EOS Kiss REBEL 300D] still does not appear, use the following procedure to
re-install the driver.
1
Disconnect the dedicated USB cable and uninstall the driver. (W-84)
2
Re-install the driver. (W-4)
➞
When the [X], [!] or [?] symbol is displayed beside [EOS Kiss REBEL 300D], part of the
driver is missing or corrupted. Use the following procedure to re-install the driver.
1
Delete [EOS Kiss REBEL 300D] displayed in [Imaging devices].
2
Disconnect the dedicated USB cable and uninstall the driver. (W-84)
3
Re-install the driver. (W-4)
●
Is the driver installed correctly?
Connect the camera to your computer with the dedicated USB cable and set the camera’s
power switch to <ON> (W-11) and open [Device Manager] (below). Click the plus symbol [+]
to the left of [Other devices] or [Unknown devices] and check whether [EOS Kiss REBEL
300D] or [Canon Digital Camera] is displayed.
●
Is there sufficient charge left in the camera battery?
➞
Your computer does not supply power to the camera. Connect the DC Coupler Kit
(optional) to the camera or load a fully charged battery into the camera before
connecting it to your computer. (“Installing and Removing the Battery” in the Instructions
provided with your camera)
●
Do you have more than one camera connected to your computer?
If you connect more than one camera to the same computer, the driver and camera may not
operate normally.
➞
Close the software and disconnect all the dedicated USB cables. Then reconnect just the
dedicated USB cable that connects the camera to your computer.
●
Is the driver operating normally?
Connect the camera to your computer
with the dedicated USB cable and set the
camera’s power switch to <ON> (W-11)
and open [Device Manager] (W-82). Click
the plus symbol [+] to the left of [Imaging
devices] and check that [EOS Kiss
REBEL 300D] is displayed.