Home » Canon Manuals » Printers » Canon MultiPASS 1000 » Manual Viewer

Canon MultiPASS 1000 User Manual - Page 231

Troubleshooting, Manager for Windows.

View all Canon MultiPASS 1000 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 231 highlights

Message NO RX PAPER Error code # 012 Cause The other party's fax is out of paper. Action Contact the other party and have them install paper in their fax. NO TEL # # 022 The automatic onetouch speed dialing button you pressed has not been registered. Register the telephone information before using the one-touch speed dialing button. See page 6-1. POLLING ID ERROR # 008 # 021 Other units cannot poll your MultiPASS 1000 because the polling IDs do not match. You cannot poll the other party's fax because the polling IDs do not match. Register your polling ID so that it matches that of the other unit, or set your polling ID to 11111111. See page 10-16. Register your polling ID so that it matches that of the other fax unit, or have the other party set their polling ID to 11111111. See page 10-16. RECEIVED IN FILE The MultiPASS 1000 is in memory receiving mode set by the MultiPASS Desktop Manager for Windows. However, it cannot upload the received documents. Check the connections on each end of the parallel interface cable. Make sure your computer is turned on. See page 7-8. RECEIVED IN MEMORY The paper or ink ran out, or a paper jam occurred, so the MultiPASS 1000 received the document in the memory. Add paper to the paper cassette, change the ink cartridge, or clear the paper jam. To print out the document from memory, press STOP and then press START/COPY. See page 7-7. REC. PAPER JAM # 009 The paper has jammed. Clear the paper jam. See page 14-2. The paper cassette has not been completely inserted into the MultiPASS 1000. Insert the paper cassette all the way into the MultiPASS 1000, and then press STOP. Troubleshooting Chapter 14 Troubleshooting 14-13

Section	Page
Chp.1: Before you Begin	15
Features and Benefits	17
Using Your Documentation	19
Customer Support	20
Canon U.S.A.	20
Canon Canada	20
Important Safety Instructions	21
Chp.2: Getting Started	23
Selecting a Location for Your MP-1000	24
Unpacking the MP-1000	26
Removing the Shipping Materials	28
Learning the MP-1000 Controls and Connections	29
From the Front	29
From the Side	30
Handset	31
Operation Panel	32
Numeric Keypad	33
Function Buttons and Lights	34
One-touch Speed Dialing Keypad	35
Fax/Telephone Operation Buttons	36
Setting Up the MP-1000	37
Attaching the Handset	37
Installing the Paper Cassette	38
Connecting the Telephone Line	42
Attaching the Parallel Cable	42
Attaching the Power Cord	44
Installing the Ink Cartridge	45
Attaching the Document Supports	49
Attaching the One-touch Speed Dialing Faceplate	51
Testing the MP-1000	52
Printing the Help List	52
Chp.3: Registering Information in the MP-1000	53
Guidelines for Registering Information	53
Using the Menu System	54
Entering a Number	55
Entering a Name	56
Personalizing Your MP-1000	58
Identifying Your Documents	58
Setting the Date and Time	59
Registering Your Fax Number	60
Registering Your Name	62
Customizing the MP-1000 Operations	65
Customizing Your ID	65
Customizing the LCD Display	67
Customizing MP-1000 Sounds	68
Chp.4: Preparing Documents and Making Copies	71
Preparing Documents	71
Feeding Documents	73
Adding Pages While Sending	75
Making Copies	76
Receiving a Fax While Making a Copy	78
Adjusting the Paper Cassette for Legal-size Paper	79
Chp.5: Sending Fax Documents	83
Sending a Document Using Regular Dialing	84
Sending a Document Directly	86
Sending a Document from Memory	88
Sending Procedures	92
Sending Large Documents	92
Customizing the Transmission Mode	92
Transmitting the Document	93
Selecting Document Settings	94
Type of Document	94
Density Control	96
Setting Up Special Transmission Procedures	97
ECM Sending	97
Auto Redial	99
Customizing the Transmission Speed	101
Chp.6: Using Automatic Dialing	103
Using One-touch Speed Dialing	103
Registering Your Most Frequently Called Fax Numbers	103
Sending a Document Using One-touch Speed Dialing	105
Registering Your Most Frequently Called Telephone Numbers	106
Making a One-touch Speed Dialing Telephone Call	108
Using Coded Speed Dialing Numbers	109
Registering Coded Speed Dialing for Fax Numbers	109
Using Coded Speed Dialing for Telephone Numbers	111
Using Group Dialing	112
Registering Group Dialing Numebrs	112
Sending a Document Using Group Dialing	114
Changing a Group Dialing Number	115
Using Expanded Dialing	117
Registering Expanded Dialing Numbers	117
Sending a Document Using Expanded Dialing	118
Using Directory Dialing	119
Chp.7: Receiving Fax Documents	121
Receiving Documents Over a Dedicated Fax Line	122
Setting Up the MP-1000 for Dedicated Receiving	122
Receiving Documents Automatically Over a Dedicated Fax Line	123
Receiving Both Documents and Telephone Calls over a Shared Fax/Telephone Line (Fax/Tell SWITCH)	124
Setting Up the MP-1000 for a Shared Line	124
Receving Both Documents and Telephone Calls Automatically	125
Receiving Documents in Memory	127
Receiving a PC Fax Document in Memory	128
Receiving Documents Manually	129
Setting the MP-1000 to Switch Automatically from Manual to Automatic Receiving	130
Receiving Documents Manually Using an Extension Telephone	132
Setting Up the MP-1000 to Receive a Document Manually Using an Extension Telephone	132
Receiving a Document Manually Using the Extension Telephone	134
Customized Receiving Operations	135
Receiving Oversized Documents	135
Setting Up Special Receiving Features	137
Customizing the FAX/TEL Switch Feature	140
Restricting Incoming Documents	142
Customizing the Receiving Speed	143
Chp.8: Using the Telephone, an Answering Machine, and a Modem	145
Using the Telephone	145
Making a Regular Dial Telephone Call	145
Making a One-touch Speed Dial Telephone Call	146
Receiving Calls and Documents Automatically on a Shared Fax/Telephone Line	146
Placing a Call on Hold	147
Using the Answering Machine Connected to the MP-1000	148
Hints When Using the MP-1000 with an Answering Machine	148
Connecting the Answering Machine	149
Turning on Automatic Receiving for Messages and Documents	150
Adjusting the MP-1000 for Different Types and Answering Machines	151
Using an Extension Telephone Connected to the MP-1000	153
Connecting the Extension Telephone	153
Calling the Extension Telephone	154
Receiving Calls and Documents Automatically with the Extension Telephone	154
Using a Data Modem with the MP-1000	154
Connecting a Data Modem	154
Avoiding Conflict Between Fax and Data Communications	155
Chp.9: Using Special Dialing	157
Changing Dialing Systems	158
Switching to Pulse Dialing	158
Switching to Tone Dialing Temporarily to Access On-line Services	159
Using the PAUSE Button	160
Dialing or Registering Long Distance Numbers	160
Connecting Through a Switchboard	160
Entering Pauses	160
Changing the Length of the Pause Time	161
Using the MP-1000 with Distinctive Ringing Pattern (DRP) Service	162
Setting the MP-1000 for DRP Use	162
Communicating Using the Distinctive Ringing Pattern Detector (DRPD) Feature	165
Chp.10: Special Sending Procedures	167
Sending to More than One Location (Broadcasting)	167
Transmitting the Document	168
Sending Documents at a Present Time	169
Sending Other Documents While the MP-1000 is Set for Present Sending	171
Canceling Present Sending	171
Sending Through a Relay Fax	172
Sending Documents to a Relay Fax	172
Registering the Relay Procedure for One-touch or Coded Speed Dialing	174
Using One-touch or Coded Relay Sending	176
Sending a Confidential Document	177
Sending One-touch or Coded Speed Dialing Confidential Documents	178
Requesting Documents from Other Fax Machines (Polling)	182
Registering Your Polling ID	182
Polling Other Fax Machines	184
Allowing Others to Poll Your MP-1000	185
Polling at Present Time	185
Canceling Preset Polling	187
Chp.11: Printing Fax Reports	189
Printing a Fax Cover Sheet	190
Printing Activity Reports	191
Printing a Single Transaction Activity Report	191
Printing an Activity Management Report	194
Printing Selective Activity Management Reports	195
Receiving a Relay Broadcast Report	197
Receiving a Memory Clear Report	197
Printing Lists of Registered Information	198
Printing Automatic Dialing Lists	198
Printing a User's Data List	199
Customizing Reports and Lists	201
Chp.12: Miscellaneous Printer Operations	203
Changing Printer Settings	203
Chp.13: Maintaining the MP 1000	207
Cleaning the MP-1000	207
Cleaning the Scanner Components	208
Cleaning the Printer Area	211
Cleaning the Print Head	212
Starting the Print Head Cleaning	212
Ink Cartridge Guidelines	213
Ink Cartridge Maintenance	214
Replacing the Ink Cartridge	215
Chp.14: Troubleshooting	219
Clearing Paper Jams	220
Removing Jammed Paper from the Cassette Area	220
Removing Jammed Paper from the Printer Area	221
Removing Jammed Paper from the Bottom of the MP-1000	222
Problems and Solutions	223
Sending Problems	223
Receiving Problems	224
Other Problems	225
Display Messages and Actions	228
App.A: Specifications	233

Match case Limit results 1 per page

Chapter 14

Troubleshooting

14-13

Error

Message

code

Cause

Action

NO RX PAPER

# 012

The other party’s fax

Contact the other party and

is out of paper.

have them install paper in

their fax.

NO TEL #

# 022

The automatic one-

touch speed dialing

information before using

button you pressed has

the one-touch speed dialing

not been registered.

button. See page 6-1.

POLLING ID ERROR

# 008

Other units cannot poll

your MultiPASS 1000

that it matches that of the

because the polling IDs

other unit, or set your polling

do not match.

ID to 11111111. See page

10-16.

# 021

You cannot poll the

other party’s fax

that it matches that of the

because the polling IDs

other fax unit, or have the

do not match.

other party set their polling ID

to 11111111. See page 10-16.

RECEIVED IN FILE

The MultiPASS 1000 is

Check the connections on each

in memory receiving

end of the parallel interface

mode set by the

cable. Make sure your

MultiPASS Desktop

computer is turned on.

Manager for Windows.

See page 7-8.

However, it cannot

upload the received

documents.

RECEIVED IN MEMORY

The paper or ink ran

Add paper to the paper

out, or a paper jam

cassette, change the ink

occurred, so the

cartridge, or clear the

MultiPASS 1000

paper jam. To print out the

received the document

document from memory,

in the memory.

press

STOP

and then press

START/COPY

. See page 7-7.

REC. PAPER JAM

# 009

The paper has jammed.

Clear the paper jam. See page

14-2.

The paper cassette has

Insert the paper cassette all

not been completely

the way into the MultiPASS

inserted into the

1000, and then press

STOP

MultiPASS 1000.

Troubleshooting