Canon PIXMA mini320 mini320 series Direct Photo Guide - Page 42

Cannot Install the Printer Driver, Printer, Connection, Cancel, Printer Connection, Start Over

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Cannot Install the Printer Driver Cause Unable to proceed beyond the Printer Connection screen. Action If you were unable to proceed beyond the Printer Connection screen, follow the procedure below to reinstall the printer driver. (1) Click Cancel on the Printer Connection screen. (2) Click Start Over on the Installation Failure screen. (3) Click Back on the screen that appears next. (4) Click Exit on the PIXMA XXX screen (where "XXX" is your printer's name), then remove the CD-ROM. (5) Turn the printer off. (6) Restart your computer. (7) Make sure you have no application software running, including anti-virus software. (8) Follow the procedure described in your setup sheet to reinstall the printer driver. Cause Installation does not start automatically when the Setup CD-ROM is inserted into your computer's disc drive. Action (1) Click Start then Computer. In Windows XP, Click Start then My Computer. In Windows 2000, double-click the My Computer icon on the desktop. (2) Double-click the CD-ROM icon displayed window. on the Note To use the Run command to start the setup program, specify your disc drive and then the name of the setup program, MSETUP4.EXE. The drive letter of the disc drive depends on your computer. Installation procedure not followed correctly. Double-click the CD-ROM icon on your desktop to start installation. If the CD-ROM icon is not displayed, restart your computer. If the icon is still not displayed, try different disks and see if they are displayed. If other disks are displayed, there is a problem with the Setup CD-ROM. Contact your Canon service representative. Follow the procedure described in your setup sheet for proper installation. If the printer driver was not installed correctly, uninstall the printer driver, restart your computer, and then reinstall the printer driver. Refer to the PC Printing Guide onscreen manual. Note If the installer was forced to be terminated due to a Windows error, the system may be in an unstable condition and you may not be able to install the printer driver. Restart your computer before reinstalling. Troubleshooting 39

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39
Troubleshooting
Cannot Install the Printer Driver
Cause
Action
Unable to proceed
beyond the
Printer
Connection
screen.
If you were unable to proceed beyond the
Printer
Connection
screen, follow the procedure below to
reinstall the printer driver.
(1)
Click
Cancel
on the
Printer Connection
screen.
(2)
Click
Start Over
on the
Installation Failure
screen.
(3)
Click
Back
on the screen that appears next.
(4)
Click
Exit
on the
PIXMA XXX
screen (where
“
XXX
” is your printer’s name), then remove the
CD-ROM.
(5)
Turn the printer off.
(6)
Restart your computer.
(7)
Make sure you have no application software
running, including anti-virus software.
(8)
Follow the procedure described in your setup
sheet to reinstall the printer driver.
Installation does not start
automatically when the
Setup CD-ROM
is
inserted into your
computer’s disc drive.
(1)
Click
Start
then
Computer
.
In Windows XP, Click
Start
then
My Computer
.
In Windows 2000, double-click the
My Computer
icon on the desktop.
(2)
Double-click the CD-ROM icon
on the
displayed window.
Note
To use the
Run
command to start the setup program,
specify your disc drive and then the name of the setup
program,
MSETUP4.EXE
. The drive letter of the disc
drive depends on your computer.
Double-click the CD-ROM icon on your desktop to start
installation.
If the CD-ROM icon is not displayed, restart your
computer. If the icon is still not displayed, try different
disks and see if they are displayed. If other disks are
displayed, there is a problem with the
Setup CD-ROM
.
Contact your Canon service representative.
Installation procedure not
followed correctly.
Follow the procedure described in your setup sheet for
proper installation.
If the printer driver was not installed correctly, uninstall
the printer driver, restart your computer, and then reinstall
the printer driver. Refer to the
PC Printing Guide
on-
screen manual.
Note
If the installer was forced to be terminated due to a
Windows error, the system may be in an unstable
condition and you may not be able to install the printer
driver. Restart your computer before reinstalling.
Cause
Action