Canon PowerShot G16 User Guide - Page 185

Troubleshooting If you think there is a problem with the camera, first check the following. If the items below do not solve your problem, contact a Canon Customer Support Help Desk. Power Nothing happens when the power button is pressed. • Confirm that the battery pack is charged (=12). • Confirm that the battery pack is inserted facing the correct way (=13). • Confirm that the memory card/battery cover is fully closed (=14). • Dirty battery terminals reduce battery performance. Try cleaning the terminals with a cotton swab and reinserting the battery pack a few times. The battery pack runs out of power quickly. • Battery performance decreases at low temperatures. Try warming the battery pack a little by putting it in your pocket, for example, ensuring that the terminals do not touch any metal objects. • If these measures do not help and the battery pack still runs out of power soon after charging, it has reached the end of its life. Purchase a new battery pack. The lens is not retracted. • Do not open the memory card/battery cover while the camera is on. Close the cover, turn the camera on, and then turn it off again (=14). The battery pack is swollen. • Battery swelling is normal and does not pose any safety concerns. However, if battery swelling prevents the battery pack from fitting in the camera, contact a Canon Customer Support Help Desk. Display on a TV Camera images look distorted or not displayed on a TV (=165). Shooting Cannot shoot. • In Playback mode (=101), press the shutter button halfway (=22). Nothing is displayed (=32). Strange display on the screen under low light (=23). Strange display on the screen when shooting. Note that the following display problems are not recorded in still images but are recorded in movies. • The screen may flicker and horizontal banding may appear under fluorescent or LED lighting. No date stamp is added to images. • Configure the [Date Stamp ] setting (=38). Note that date stamps are not added to images automatically, merely because you have configured the [Date/Time] setting (=14). • Date stamps are not added in shooting modes (=201) in which this setting cannot be configured (=38). [h] flashes on the screen when the shutter button is pressed, and shooting is not possible (=32). [ ] is displayed when the shutter button is pressed halfway (=32). • Set [IS Mode] to [Continuous] (=89). • Raise the flash and set the flash mode to [h] (=85). • Increase the ISO speed (=70). • Mount the camera on a tripod or take other measures to keep it still. In this case, you should set [IS Mode] to [Off] (=89). Shots are out of focus. • Press the shutter button halfway to focus on subjects before pressing it all the way down to shoot (=22). • Make sure subjects are within focusing range (=205). • Set [AF-assist Beam] to [On] (=48). • Confirm that unneeded functions such as macro are deactivated. • Try shooting with focus lock or AF lock (=81, 85). Cover Before Use Common Camera Operations Basic Guide Advanced Guide 1 Camera Basics 2 Auto Mode / Hybrid Auto Mode 3 Other Shooting Modes 4 P Mode 5 Tv, Av, M, C1, and C2 Mode 6 Playback Mode 7 Wi-Fi Functions 8 Setting Menu 9 Accessories 10 Appendix Index 185