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Canon imageCLASS MF7460 imageCLASS MF7400 Series Reference Guide - Page 372

Printing Problems, Printer Trouble

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Before Using the Machine 1 Original and Paper 2 Copying 3 Sending and Receiving 4 Printing and Scanning 5 Network (imageCLASS 6 MF7480/MF7470 Only) Remote UI (imageCLASS 7 MF7480/MF7470 Only) System Settings 8 Maintenance 9 Troubleshooting 10 Appendix 11 Printing Problems ˙ Printer Trouble Cannot print documents from a computer. Q Is the printer driver properly installed? A Make sure that the printer driver is properly installed. Q Are the printer driver settings (Paper Size, Output Size) correct? A Make sure that the printer driver settings (Paper Size, Output Size) are correct. (See the PCL Driver Guide and the UFR II Driver Guide.) Q Is the USB cable properly connected to the machine and the computer? A Make sure that the USB cable is properly connected to the machine and the computer. Try a different USB cable. Q Does the USB port you are using properly work? A Restart your computer and the machine. If the computer has other ports, connect the USB cable to others. Table of Contents Index Back Previous Next TOP Q Are there any jobs remaining in the print queue? A A print job may be stuck in the print queue when it could not be finished due to an expected interruption. When this happens, follow this procedure to delete any remaining print jobs, and then print the originals again. For Windows 2000/XP/Server 2003/Vista: 1. Double-click the icon of the printer you installed. - For Windows Vista - Click [Start] on the Windows task bar → [Control Panel] → [Printer] under [Hardware and Sound]. - For Windows 2000: - Click [Start] on the Windows task bar → [Settings] → [Printers]. - For Windows XP Professional/Server 2003: - Click [start] on the Windows task bar → [Printers and Faxes]. - For Windows XP Home Edition: - Click [start] on the Windows task bar → [Control Panel] → [Printers and Other Hardware] → Printers and Faxes]. 2. Delete the print job. - For deleting all the print jobs: - Click [Printer] → [Cancel All Documents]. - For the specified job: - Right-click the specified print job → [Cancel]. 10-42

Section	Page
Manuals for the Machine	2
Things You Can Do	4
Table of Contents	8
How to Use This Manual	25
Using the Top Page	25
Using the Chapter Topic List	26
Symbols Used in This Manual	27
Keys Used in This Manual	27
Legal Notices	28
1 Before Using the Machine	29
Machine Components	31
External View	31
Feeder	32
Internal View	33
Control Panel	34
Main Power and Control Panel Power	36
How to Turn On the Main Power	36
Control Panel Power Switch	37
Touch Panel Display	38
Frequently Used Keys	38
Touch Panel Key Display	38
Entering Characters	39
Adjusting the Brightness	41
Department/User ID Management	42
Procedure before Using the Machine	42
Procedure after Using the Machine	43
Cartridge	44
Maintaining the Cartridge	44
Timer Settings	46
Setting the Sleep Mode	46
Setting Auto Clear Time	46
Checking Device Status	48
2 Original and Paper	49
Original Requirements	51
Scanning Area	52
Loading Originals	53
Original Sizes	53
Orientation	53
On the Platen Glass	54
Into the Feeder	56
Paper Requirements	58
Printable Area	60
Loading Paper	61
Into the Stack Bypass	61
Setting Paper Size and Type	66
Setting Paper Type for the Paper Drawers	66
Setting Paper Size and Type for the Stack Bypass	67
Useful Functions	69
Automatic Paper Selection/Automatic Drawer Switching	69
Paper Supply Indicator	70
Setting the Speed or Print Side Priority	70
Loading Preprinted Paper	71
3 Copying	72
Basic Copying Method	75
Paper Selection	76
Automatic Paper Selection	76
Manual Paper Selection	77
Scan Settings	79
Original Type Selection	79
Exposure	80
Copy Ratio	81
Reserved Copy	84
Reserving Copy Jobs	84
Collate Copy	85
Page Order (Collate)	86
Same Page (Group)	86
Two-Sided Copying	88
1 to 2-Sided	89
2 to 2-Sided	90
2 to 1-Sided	91
Book to 2-Sided	91
Advanced Copy Features	93
2-Page Separation	93
Image Combination	93
Frame Erase	95
Different Size Originals	99
Sharpness	100
Memory Keys	101
Orientation	105
Image Orientation Priority	105
Auto Orientation	105
Confirming Settings	106
Changing/Canceling Selected Settings	107
Changing the Current Standard Settings	108
Storing New Standard Settings	108
Initializing Standard Settings	108
Canceling Copy Jobs	109
Using the Touch Panel Display	109
Using the System Monitor Screen	109
Checking Copy Jobs	110
Checking the Status of Copy Jobs	110
Combination of Functions Chart	111
4 Sending and Receiving	112
Basic Sending Method	116
Sending a Fax	116
Sending an E-Mail Message (imageCLASS MF7480 Only)	116
Sending an I-Fax (imageCLASS MF7480 Only)	118
Sending a Job to a File Server (imageCLASS MF7480 Only)	120
Setting the File Format (imageCLASS MF7480 Only)	122
Scan Settings	124
Selecting a Scan Mode	124
Changing the Color Mode (imageCLASS MF7480 Only)	125
Document Size	126
Resolution	126
Scan Density and Original Type Settings	127
Two-Sided Originals	130
Different Size Originals	130
Specifying Destinations	132
Using the New Address Tab	132
Using the Address Book	138
Using the One-Touch Buttons	139
Using Group Addresses	139
Using the Favorites Buttons	140
Checking/Changing a Destination	140
Erasing a Destination	141
Manual Sending	142
Direct Sending	143
Advanced Sending Features	145
Broadcasting	145
Delaying a Send Job	146
Stamping Originals	147
Job Recall	148
PC Faxing	149
Customizing Sending Features	150
Setting Number of Retry Attempts (E-Mail/I-Fax/File Server) (imageCLASS MF7480 Only)	150
Setting Automatic Redialing (Fax)	150
Standard Send Settings	151
Fax Dialing Features	153
Switching Temporarily to Tone Dialing	153
Checking Dialing Line	154
Dialing an Overseas Number (With Pauses)	154
Storing/Editing Address Book	155
Storing/Editing Address Book	156
Storing/Editing One-Touch Buttons	162
Erasing Addresses	169
Storing/Editing Favorites Buttons	171
Receiving Documents	173
Receiving Features	174
Memory Reception	174
Memory Lock Reception	174
Forwarding Received Documents	176
Printing Received Documents	182
Available Paper Sizes	184
Canceling TX/RX Jobs	186
Using the Touch Panel Display	186
Using the Stop Key	186
Using the System Monitor Screen	186
Checking/Changing the Send/Receive Status	188
Checking/Changing the Status of Fax Jobs	188
Checking the Status of Send Jobs (imageCLASS MF7480 Only)	191
Checking/Changing the Status of Receive and Forwarding Error Jobs (imageCLASS MF7480 Only)	192
5 Printing and Scanning	195
Printing Documents	196
Scanning to a Computer (imageCLASS MF7480/MF7470 Only)	197
Switching the Scanner Online and Offline (imageCLASS MF7480/MF7470 Only)	198
Switching the Scanner Online	198
Switching the Scanner Offline	198
Canceling Print and Scan Jobs	200
Canceling Print Jobs	200
Canceling Scan Jobs	200
Checking Print Jobs	201
Checking the Status of Print Jobs	201
6 Network (imageCLASS MF7480/MF7470 Only)	202
System Requirements	204
Printing or Sending a Fax from a Computer	204
Using E-Mail/I-Fax	204
Sending Data to a File Server	205
Basic Network Settings	206
Interface Settings	206
Communication Environment Setup	207
Setting Up a Computer for Printing/Sending a Fax	209
Setting Printing Method	209
Machine Connection Method (LPD/Raw)	210
Print Server Settings	212
Setting Up E-Mail/I-Fax	213
E-Mail/I-Fax Settings	213
Setting Up a Computer as a File Server	216
FTP Server Settings	216
SMB Settings	222
Configuring a Shared Folder	223
Additional Network Settings	234
TCP/IP Settings (IPv4)	234
TCP/IP Settings (IPv6)	241
Startup Time Settings	246
Checking Network Connection	248
IPv4	248
IPv6	248
Machine Management	249
Machine Management Using Web Browser (Remote UI)	249
Machine Management Using NetSpot Device Installer	249
7 Remote UI (imageCLASS MF7480/MF7470 Only)	250
System Requirements	252
Windows	252
Macintosh	252
Before You Start the Remote UI	253
Setting the Remote UI to On	253
Using the Remote UI	254
Starting the Remote UI	254
Displaying Device Status and Information	256
Job Management	257
Managing Print Jobs	257
Viewing the Print Log	258
Viewing the Activity Log	258
Managing the Address Book	259
Customizing System Settings	262
Customizing System Information	262
Specifying Forwarding Settings	265
Managing the Department/User ID	270
Import/Export Function	276
Saving the Address Book (Export)	276
Loading an Address Book (Overwrite/Import)	277
Saving User Management Data in Files (Export)	278
Loading User Management Data Files (Overwrite/Import)	279
Saving Additional Functions Settings in Files (Export)	280
Loading Additional Functions Settings Files (Overwrite/Import)	280
Device Custom Settings	282
8 System Settings	283
Specifying the System Manager Settings	285
Device Information Settings	287
Department ID Management	288
Registering the Department ID, Password, and Page Limit	288
Changing the Password and Page Limit	290
Erasing the Department ID and Password	291
Checking Counter Information	292
Clearing Page Totals	292
Printing Counter Information (DEPT. INFO LIST)	293
Accepting Print and Scan Jobs with Unknown IDs	294
Managing User IDs (imageCLASS MF7480/MF7470 Only)	296
Remote UI (imageCLASS MF7480/MF7470 Only)	297
Restricting the Send Function	298
Setting a Password for the Address Book	298
Restricting the New Address	299
Setting Whether to Allow Sending Using the Fax Driver	299
Restricting Job Recall	300
Setting to Confirm Entered Fax Numbers	300
Restricting Sequential Broadcast	300
Checking the Job Log	301
Restricting the USB Interface Port	302
Displaying Department ID/User Name	303
Auto Online/Offline (imageCLASS MF7480/MF7470 Only)	304
Auto Online	304
Auto Offline	304
Detecting and Installing Drivers that Support Functions Specified on the Machine into Your Computer	305
9 Maintenance	306
Cleaning the Machine	307
Exterior	307
Fixing Unit	308
Scanning Area	309
Replacing the Stamp Cartridge	315
Replacing the Cartridge	317
Recycling Used Cartridges	324
The Clean Earth Campaign	324
U.S.A. PROGRAM	325
CANADA PROGRAM-CANADA PROGRAMME	327
Consumables	329
10 Troubleshooting	331
Clearing Jams	333
Feeder	335
Stack Bypass	337
Fixing Unit (Inside the Main Unit)	338
Duplex Unit	341
Paper Drawer 1	343
Paper Drawer 2	345
Error Messages	348
Error Codes	351
If Memory Becomes Full during Scanning	358
Service Call Messages	359
General Problems	361
Paper Feeding Problems	362
Sending/Receiving Problems	363
Sending Problems	363
Receiving Problems	367
Copying Problems	370
Printing Problems	372
Printer Trouble	372
Print Problems	374
Correcting Poor Print Quality	375
Network Problems	377
Uninstalling Software	381
Printer/Fax Drivers	381
Color Network ScanGear	381
If You Cannot Solve a Problem	383
Customer Support (U.S.A.)	383
Customer Support (Canada)	383
11 Appendix	384
Machine Settings	386
Printing USER’S DATA LIST	386
Accessing the Additional Functions Menu	386
Using the Printer Settings Menu	387
Additional Functions Menu	388
Common Settings	388
Copy Settings	392
Timer Settings	393
Communications Settings	394
Adjustment/Cleaning	399
Printer Settings	402
Address Book Settings	408
Report Settings	409
System Settings	411
Summary of Reports and Lists	426
Printing Reports Automatically	427
TX Report	427
Activity Report	428
RX Report	429
Printing Reports and Lists Manually	430
Printing Address Book List	430
Printing Address Book List (One-touch Buttons)	430
Printing Forwarding Conditions List	431
Checking and Deleting Jobs	432
Checking and Deleting Report Jobs	432
Some Basic Facts about Fonts	433
What Is a Font?	433
Attributes of Fonts	433
Fonts and Scalable Fonts	437
Typeface Samples	439
Symbol Sets	441
ISO Substitution Table	465
Glossary	467