Canon imageFORMULA CR-180 CR-180 Instruction Manual - Page 50

When the Scanner Is Not, Recognized

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Chapter 5 Troubleshooting When the Scanner Is Not Recognized The following causes and remedies describe why your computer may not recognize the scanner. Cause Remedy The Scanning Utility is not installed. Install the Scanning Utility before connecting the scanner to the computer. (See "Setting Up the scanner," on p.16.) Cause Remedy The scanner is not correctly connected to the computer. Connect the scanner to the computer correctly. (See "Connecting the Scanner to a Computer," on p.23.) Cause Remedy The scanner is turned off. Turn on the scanner. However, if you are using SCSI connections, turn off the computer and then turn on the scanner and then turn the computer back on. (See "Turning ON and OFF the Power," on p.26.) Cause Remedy Interface card is incorrectly installed to the computer. Refer to the user's guide for the interface card and correctly install the interface card to the computer. Also, make sure that Windows recognizes the interface card according to the operating system you are using. (See "Setting Up the Scanner," on p.16.) Cause Remedy The USB interface provided as standard with your computer is not compatible with the scanner. Use the recommended USB 2.0 interface card. (See "Checking Your Operating Environment," on p.17.) Cause Remedy USB cable is not compatible with the scanner (when using USB connections). Use the USB cable provided with the scanner. (See "Checking Your Operating Environment," on p.17.) Cause Remedy USB hub is not compatible with the scanner (when using USB connections). Remove the USB hub to use the scanner. (See "Checking Your Operating Environment," on p.17.) 46

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46
Chapter 5
Troubleshooting
When the Scanner Is Not
Recognized
The following causes and remedies describe why your computer may not
recognize the scanner.
Cause
The Scanning Utility is not installed.
Remedy
Install the Scanning Utility before connecting the scanner to the
computer. (See “Setting Up the scanner,” on p.16.)
Cause
The scanner is not correctly connected to the computer.
Remedy
Connect the scanner to the computer correctly. (See “Connecting the
Scanner to a Computer,” on p.23.)
Cause
The scanner is turned off.
Remedy
Turn on the scanner. However, if you are using SCSI connections, turn
off the computer and then turn on the scanner and then turn the
computer back on. (See “Turning ON and OFF the Power,” on p.26.)
Cause
Interface card is incorrectly installed to the computer.
Remedy
Refer to the user’s guide for the interface card and correctly install the
interface card to the computer. Also, make sure that Windows
recognizes the interface card according to the operating system you
are using. (See “Setting Up the Scanner,” on p.16.)
Cause
The USB interface provided as standard with your computer is
not compatible with the scanner.
Remedy
Use the recommended USB 2.0 interface card. (See “Checking Your
Operating Environment,” on p.17.)
Cause
USB cable is not compatible with the scanner (when using USB
connections).
Remedy
Use the USB cable provided with the scanner. (See “Checking Your
Operating Environment,” on p.17.)
Cause
USB hub is not compatible with the scanner (when using USB
connections).
Remedy
Remove the USB hub to use the scanner. (See “Checking Your
Operating Environment,” on p.17.)