Canon imageFORMULA DR-M140 Document Scanner Reference Guide - Page 49

0-07-Chapter1.fm Page 49 Wednesday, August 10, 2011 7:07 PM Problem 8 Scanned images are saved in TIFF instead of JPEG format. Solutions When documents are scanned with CapturePerfect while [Color Mode] is set to [Detect automatically] in the scanner driver, documents detected as black and white are automatically saved in TIFF format, even if the file type is specified as JPEG format. This occurs because JPEG format does not support black and white binary format images. If you want to save all images in JPEG format, change the scanning [Color Mode] to either [24bit Color] or [256-level Gray]. Problem 9 Each scanned image of a multi-page document is saved as a separate document. Solutions • With CaptureOnTouch, you can scan multiple pages into one image file when TIFF or PDF file format is selected. To do this, select [File type], click the button, and select [Save all pages as one file] in the displayed dialog box. • When you select [Scan Batch to File] from the [Scan] menu in CapturePerfect, a dialog box appears with a [Multi Page Settings] pull-down that allows you to select [Single Page]. If you select [Single Page] here, each page of a multi-page document is saved as a separate image file. To save multiple pages to a single image file, select [Multi Page (All Pages)]. Problem 10 All of the placed documents have been scanned, but the scanned image does not appear on the application. Solutions When [Panel-Feeding] or [Automatic Feeding] is selected as the feeding method on the scanner driver's setting screen, a scanning operation will not continue after all of the documents are fed, as the scanner awaits additional documents to be fed. You can finish the operation and send the scanned images to the application by pressing the Stop button on the operating panel. Problem 11 Scanned images of multiple pages cannot be saved in a single JPEG or BMP (PICT) file. Solutions Multiple scanned images cannot be saved in a single JPEG or BMP (PICT) file. Save the images in either multi-page TIFF or PDF format. Problem 12 Memory becomes insufficient and scanning stops. Solutions If you configure scanning conditions that use a large amount of the computer's memory, scanning may stop because of insufficient memory. Although this depends on the computer's memory size, the possibility of insufficient memory increases if any of the following scanning conditions overlap. • [Color Mode] is set to [24-bit Color] • A large page size (e.g. Legal) is specified as the [Page Size]. Alternatively, the page size is set to [Scanner's Maximum]. • A high resolution (600dpi etc.) is specified for [Dots per inch]. If an error message appears due to insufficient memory while scanning is in progress, exit the application, change the scanning conditions (e.g. reduce the resolution or page size) and then try scanning again. In addition, the amount of memory used can be contained by turning off [Moire Reduction] and [Prevent Bleed Through/Remove Background] if they are set to on. 49