Canon imageFORMULA DR-M260 User Guide - Page 63

Problem 6 Pages are missing. Solutions When the scanner driver's [Scanning Side] setting is [Skip Blank Page], documents with very little black may be unintentionally skipped. Decrease the Set the likelihood of skipping blank page value ("When you want to delete the images of the blank pages in twosided documents" on p. 40) or set the [Scanning Side] to another mode, such as simplex or duplex. If pages are skipped due to the document double feeding, see "Problem 7 Documents jam (or doublefeed)." Problem 7 Documents are collectively fed Solutions Open the scanner driver settings screen, clear the check box for [Non Separation Feeding Mode] of the [Feeding] tab. Also, make sure that the roller is installed correctly. Problem 8 The scanner will multifeed documents. Solutions (1) Check that the roller is installed correctly. Clean the roller if necessary. (2) The document will not scan correctly if it is stuck due to static electricity or for any other reason. Problem 9 Paper jam occurs. Solutions (1) Check that the roller is installed correctly. (2) If paper jams occur repeatedly, open the settings window of the scanner driver, and select [Extra-thin paper] for [Document type] in the [Feeding] tab. Alternatively, reduce the number of inputted documents to around 10. (3) If a paper jam occurs due to the curling of the ends of the document after replacing or cleaning the roller, perform 5 single scans of an A4-sized document. Problem 10 Scanner does not feed document (or document has stopped in the feeding path). Solutions Check that the roller is correctly installed. Clean the roller if necessary. Problem 11 Multiple pages of scanned images cannot be saved to a single file. Solutions Depending on the file format, multiple scanned image pages cannot be saved as a single file with CaptureOnTouch. File type BMP, JPEG, PNG PPTX TIFF, PDF Processing for multiple pages Scanned images are always saved one page per file. Multi-page images are always saved to a single file. You can save multiple pages to a single file by clicking and selecting [Create 1 file for pages of a document] in the displayed dialog box. Problem 12 All of the placed documents have been scanned, but the scanned image does not appear on the application. Solutions When [Panel-Feeding] or [Automatic Feeding] is selected as the feeding method on the scanner driver's Detail Settings screen, a scanning operation will not continue after all of the documents are fed, as the scanner awaits additional documents to be fed. Pressing the Stop button on the operating panel will finish the operation. 63